Error When Launching Counter-Strike: Global Offensive

T

TommyH88

Bit poster
Can't run Counter-Strike : Global Offensive (through Steam) on Parallels. Got the same game through steam on OSX and it runs fine, but doesn't work in Win XP on Parallels. Seems to be a video adapter problem? This is what the error message reads

Engine Error

Your graphics hardware does not support all features (CSM) needed to run this game.

Device Info:
Marked unsupported: 0
Supports PCF Sampling: 0
DriverName: "Parallels Video Adapter"
VendorID: 0x1AB8, DeviceID: 0x4005
DriverHigh: 0x0006000E, DriverLow: 0x000A3B03
DXLevel: 95, MinDXSupportLevel: 90, MaxDXSupportLevel: 95

Any help appreciated. Cheers!
 
Andrew@Parallels said:
Submit a problem report and post the ID here please (do it right after you reproduce the problem and see this error message)
Click to expand...

hey andrew, i bought new macbook pro retina and i have the same problem. i would like to submit a problem report but i just have the trial version of parallels 8. i want to test it before i will buy it.

so andrew how can we solve this problem?

this is the problem id:
23333386
 
Has this issue been addressed? I am still seeing this problem on a mid 2012 Retina MacBook Pro with OSX 10.9.4, Parallels 9 (Build 9.0.24237) on Windows 8.1.
 
I'm having the same issue although this was issued 2 years ago.

Any forms of aid would be greatly appreciated. Thanks.
 
PaulChris@Parallels said:
Hello WilsonN1,
Submit a problem report and post the ID here please (do it right after you reproduce the problem and see this error message)
Click to expand...

Thanks for your swift response!

Here's the error ID: 66412910

Here's the screenshot (of the error message) for others to know what I'm referring to as well (just in case they're having the same problem as I do):



Hopefully it's resolvable :<
 
Guys, please try the following steps:
1. Open VM configuration-> Hardware -> Boot Order
2. Copy and paste the following flag in the Boot flag box:
kernel.hvt.lazy_dr=0
3. Start VM and check the issue.

Please let me know the results.
 
Hi, I am also still experiencing the same issue.

I tried adding that flag but it made no change. I need some kind of way of replacing the Parallels video driver with the AMD R9 driver of my mac.

And ideas? Thanks
 
Maria, is there any fix for this ? I have tried the fix but it doesn't change anything same message as shown above for all the others both before and after. My son is thinking of buying parallels but not if he can't get this working.
 
DAVIDW9 said:
Maria, is there any fix for this ? I have tried the fix but it doesn't change anything same message as shown above for all the others both before and after. My son is thinking of buying parallels but not if he can't get this working.
Click to expand...
We are currently working on the resolution, could you please help us and generate the problem report using this KB.
Please generate the report right after the issue reproducing.
 
Yuvraj said:
How long is it going to take. I wasted my money on this!
Click to expand...
Hey, please provide us with the requested information (Problem report), in order to investigate the issue further.
Unfortunately without the problem report we will be unable to continue investigation.
We've already asked about reports, but didn't receive any reply.
You can generate the report using this KB, and please then reply us back with the report 8-digit ID number.
 
I have the same problem with CS:GO, my problem report id is: 90846920
Can you give any information how long will it take to fix this issue?
 
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