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[SandroL2]

Hi there
I receive the attached error whenever I try to open MS Office (Excel and PPT particularly) documents directly from Apple Mail program using Parallels Desktop VM. Any ideas as to how to troubleshoot this issue?

Much appreciated & Best!

 

[Maria@Parallels]

Hi, did you check and try solution from this KB article?

 

[SandroL2]

Hi Maria!
Many thanks for your support - I checked the proposed solution and my Desktop was indeed not under Mac/Home/Desktop, but I had moved to my iCloud. However please note that the file I am trying to open (where I get the error message) is not saved on my Desktop, but is saved under Home/Library/Containers/com.apple.mail... Many thanks!

 

[Maria@Parallels]

Thank you for sharing your results. Please let us know if the issue reoccurs.

 

[SandroL2]

The error is still happening...

 

[Maria@Parallels]

The error is still happening...

Did you reinstall the Parallels Tools and check the issue?

 

[SandroL2]

Did you reinstall the Parallels Tools and check the issue?

I have not installed Parallels Tools (I only use Parallels Desktop) - is this really required to run PD properly? I thought it is more of a add-on... Thanks & Best!

 

[SandroL2]

Do I have to install Parallels Tools in order to properly run Parallels Desktop?

 

[Maria@Parallels]

I have not installed Parallels Tools (I only use Parallels Desktop) - is this really required to run PD properly? I thought it is more of a add-on... Thanks & Best!

Parallels Tools (not a Parallels Toolbox) is a component of Parallels Desktop.
Please check this out for more information.

 

[SandroL2]

Parallels Tools (not a Parallels Toolbox) is a component of Parallels Desktop.
Please check this out for more information.

Hi Maria, unfortunately the suggested reinstallation of Parallels Tools did not resolve the issue. Any further ideas?
Thanks,
Sandro

 

[Maria@Parallels]

Hi Maria, unfortunately the suggested reinstallation of Parallels Tools did not resolve the issue. Any further ideas?
Thanks,
Sandro

Did you restart your VM after the Parallels Tools reinstallation?
Also please collect the tech report once the issue reproduced and post the report's ID here.

 

[SandroL2]

Did you restart your VM after the Parallels Tools reinstallation?
Also please collect the tech report once the issue reproduced and post the report's ID here.

Yes, I did restart VM after the reinstallation.
As per your request, I just submitted the tech report 346292451 for your reference. Note that I produced the error and immediately afterwards generated the report, I hope that it worked - else please let me know...

 

[SandroL2]

Yes, I did restart VM after the reinstallation.
As per your request, I just submitted the tech report 346292451 for your reference. Note that I produced the error and immediately afterwards generated the report, I hope that it worked - else please let me know...

Did you get a chance to look at the tech report, @Maria@Parallels ? Thanks!

 

[Maria@Parallels]

Did you get a chance to look at the tech report, @Maria@Parallels ? Thanks!

Hi, thank you for your patience.
One more question; did you check permissions of the MS Excel files? I mean do you have a full access?

 

[SandroL2]

Hi, thank you for your patience.
One more question; did you check permissions of the MS Excel files? I mean do you have a full access?

As I open the files from Apple Mail program, I cannot get to the "Get info" menu of these particular files and check for permissions - however I checked in the temporary files/attachments folder in Finder and there the permissions looked fine. If I save the files to my computer the Error does disappear.