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Hello GregS4, Please follow https://bit.ly/2N1mrkW to install Parallels Tools. If you see reinstall or update Parallels Tools then kindly reinstall it.See attached screenshot
Perfect, Please feel free to reach us any time for any queries regarding Parallels.Actually I've solved it. An application from http://zoom.us (like a GoToMeeting client) left something in the startup. I uninstalled it and the Tools work fine now. Thanks.