Parallels Global Support is currently experiencing higher than usual call volumes. To get answers to your questions now please check our Knowledge Base for these frequently asked questions and common issues: Parallels Desktop 7 for Mac Activation - http://kb.parallels.com/111757 - In this KB article we show you how you can easily activate your copy of Parallels Desktop 7 for Mac and start using it today. I am unable to Activate my copy of Parallels Desktop 7 - http://kb.parallels.com/111769 - If youre having trouble activating your copy of Parallels Desktop 7 for Mac How to install Windows on Mac using Parallels Desktop - http://kb.parallels.com/en/4729 - In this KB article we outline the steps of how to install a Windows OS into Virtual Machine using Parallels Desktop.