Ubuntu VM:
http://kb.parallels.com/113394 - this should help
unfortunately it doesn't. i've entered the line from that page and i think it installed something, but when i try to install the tools, i still get the same error.
here's (part of) the log:
Parallels Tools 8.0.18354.823166 Installer started.
2013-10-25T21:07:09+0100: execCmd: ./installer/pm.sh check_guest_tools 2>&1 [1]
2013-10-25T21:07:13+0100: Get:1
http://extras.ubuntu.com precise Release.gpg [72 B]
Hit
http://gb.archive.ubuntu.com precise Release.gpg
Get:2
http://gb.archive.ubuntu.com precise-updates Release.gpg [198 B]
Get:3
http://gb.archive.ubuntu.com precise-backports Release.gpg [198 B]
Hit
http://extras.ubuntu.com precise Release
Hit
http://gb.archive.ubuntu.com precise Release
Get:4
http://gb.archive.ubuntu.com precise-updates Release [49.6 kB]
Get:5
http://gb.archive.ubuntu.com precise-backports Release [49.6 kB]
Get:6
http://security.ubuntu.com precise-security Release.gpg [198 B]
Hit
http://extras.ubuntu.com precise/main Sources
Hit
http://gb.archive.ubuntu.com precise/main Sources
Hit
http://gb.archive.ubuntu.com precise/restricted Sources
Hit
http://gb.archive.ubuntu.com precise/universe Sources
Hit
http://gb.archive.ubuntu.com precise/multiverse Sources
Hit
http://gb.archive.ubuntu.com precise/main i386 Packages
Hit
http://gb.archive.ubuntu.com precise/restricted i386 Packages
Hit
http://gb.archive.ubuntu.com precise/universe i386 Packages
Hit
http://gb.archive.ubuntu.com precise/multiverse i386 Packages
Hit
http://gb.archive.ubuntu.com precise/main TranslationIndex
Hit
http://extras.ubuntu.com precise/main i386 Packages
Ign
http://extras.ubuntu.com precise/main TranslationIndex
Hit
http://gb.archive.ubuntu.com precise/multiverse TranslationIndex
Hit
http://gb.archive.ubuntu.com precise/restricted TranslationIndex
Hit
http://gb.archive.ubuntu.com precise/universe TranslationIndex
Get:7
http://gb.archive.ubuntu.com precise-updates/main Sources [422 kB]
Get:8
http://security.ubuntu.com precise-security Release [49.6 kB]
Ign
http://extras.ubuntu.com precise/main Translation-en_GB
Get:9
http://gb.archive.ubuntu.com precise-updates/restricted Sources [7,006 B]
Get:10
http://gb.archive.ubuntu.com precise-updates/universe Sources [98.8 kB]
Ign
http://extras.ubuntu.com precise/main Translation-en
Get:11
http://security.ubuntu.com precise-security/main Sources [92.1 kB]
Get:12
http://gb.archive.ubuntu.com precise-updates/multiverse Sources [8,343 B]
Get:13
http://gb.archive.ubuntu.com precise-updates/main i386 Packages [722 kB]
Get:14
http://gb.archive.ubuntu.com precise-updates/restricted i386 Packages [11.4 kB]
Get:15
http://gb.archive.ubuntu.com precise-updates/universe i386 Packages [225 kB]
Get:16
http://gb.archive.ubuntu.com precise-updates/multiverse i386 Packages [14.0 kB]
Get:17
http://gb.archive.ubuntu.com precise-updates/main TranslationIndex [3,564 B]
Get:18
http://gb.archive.ubuntu.com precise-updates/multiverse TranslationIndex [2,605 B]
Get:19
http://gb.archive.ubuntu.com precise-updates/restricted TranslationIndex [2,461 B]
Get:20
http://gb.archive.ubuntu.com precise-updates/universe TranslationIndex [2,850 B]
Get:21
http://gb.archive.ubuntu.com precise-backports/main Sources [4,233 B]
Get:22
http://gb.archive.ubuntu.com precise-backports/restricted Sources [14 B]
Get:23
http://gb.archive.ubuntu.com precise-backports/universe Sources [36.1 kB]
Get:24
http://gb.archive.ubuntu.com precise-backports/multiverse Sources [5,311 B]
Get:25
http://gb.archive.ubuntu.com precise-backports/main i386 Packages [2,838 B]
Get:26
http://gb.archive.ubuntu.com precise-backports/restricted i386 Packages [14 B]
Get:27
http://gb.archive.ubuntu.com precise-backports/universe i386 Packages [36.6 kB]
Get:28
http://gb.archive.ubuntu.com precise-backports/multiverse i386 Packages [5,178 B]
Hit
http://gb.archive.ubuntu.com precise-backports/main TranslationIndex
Hit
http://gb.archive.ubuntu.com precise-backports/multiverse TranslationIndex
Hit
http://gb.archive.ubuntu.com precise-backports/restricted TranslationIndex
Hit
http://gb.archive.ubuntu.com precise-backports/universe TranslationIndex
Hit
http://gb.archive.ubuntu.com precise/main Translation-en_GB
Hit
http://gb.archive.ubuntu.com precise/main Translation-en
Hit
http://gb.archive.ubuntu.com precise/multiverse Translation-en_GB
Hit
http://gb.archive.ubuntu.com precise/multiverse Translation-en
Hit
http://gb.archive.ubuntu.com precise/restricted Translation-en_GB
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http://gb.archive.ubuntu.com precise/restri2013-10-25T21:07:22+0100: cted Translation-en
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http://gb.archive.ubuntu.com precise/universe Translation-en_GB
Hit
http://gb.archive.ubuntu.com precise/universe Translation-en
Hit
http://gb.archive.ubuntu.com precise-updates/main Translation-en_GB
Hit
http://gb.archive.ubuntu.com precise-updates/main Translation-en
Hit
http://gb.archive.ubuntu.com precise-updates/multiverse Translation-en_GB
Hit
http://gb.archive.ubuntu.com precise-updates/multiverse Translation-en
Hit
http://gb.archive.ubuntu.com precise-updates/restricted Translation-en_GB
Hit
http://gb.archive.ubuntu.com precise-updates/restricted Translation-en
Hit
http://gb.archive.ubuntu.com precise-updates/universe Translation-en_GB
Hit
http://gb.archive.ubuntu.com precise-updates/universe Translation-en
Hit
http://gb.archive.ubuntu.com precise-backports/main Translation-en
Hit
http://gb.archive.ubuntu.com precise-backports/multiverse Translation-en
Hit
http://gb.archive.ubuntu.com precise-backports/restricted Translation-en
Hit
http://gb.archive.ubuntu.com precise-backports/universe Translation-en
Get:29
http://security.ubuntu.com precise-security/restricted Sources [2,494 B]
Get:30
http://security.ubuntu.com precise-security/universe Sources [29.3 kB]
Get:31
http://security.ubuntu.com precise-security/multiverse Sources [1,804 B]
Get:32
http://security.ubuntu.com precise-security/main i386 Packages [353 kB]
Get:33
http://security.ubuntu.com precise-security/restricted i386 Packages [4,620 B]
Get:34
http://security.ubuntu.com precise-security/universe i386 Packages [87.7 kB]
Get:35
http://security.ubuntu.com precise-security/multiverse i386 Packages [2,640 B]
Hit
http://security.ubuntu.com precise-security/main TranslationIndex
Hit
http://security.ubuntu.com precise-security/multiverse TranslationIndex
Hit
http://security.ubuntu.com precise-security/restricted TranslationIndex
Hit
http://security.ubuntu.com precise-security/universe TranslationIndex
Hit
http://security.ubuntu.com precise-security/main Translation-en
Hit
http://security.ubuntu.com precise-security/multiverse Translation-en
Hit
http://security.ubuntu.com precise-security/restricted Translation-en
Hit
http://security.ubuntu.com precise-security/universe Translation-en
Fetched 2,333 kB in 6s (359 kB/s)
Reading package lists...
Return code from apt-get update is 0
2013-10-25T21:07:22+0100: execCmd: ./installer/pm.sh download_guest_tools 2>&1 [0]
Fri Oct 25 21:07:22 BST 2013
Start installation or upgrade of Guest Tools
new version of parallels tools
Installed Guest Tools were not found
Perform installation into the /usr/lib/parallels-tools directory
cat: /usr/lib/parallels-tools/kmods/../version: No such file or directory
Start installation of prl_eth kernel module
awk: cannot open /lib/modules/3.8.0-32-generic/build/include/linux/version.h (No such file or directory)
/bin/sh: 1: [: -ge: unexpected operator
make: Entering directory `/usr/lib/parallels-tools/kmods'
cd prl_eth/pvmnet && make
awk: cannot open /lib/modules/3.8.0-32-generic/build/include/linux/version.h (No such file or directory)
/bin/sh: 1: [: -ge: unexpected operator
/bin/sh: 1: [: -ge: unexpected operator
make[1]: Entering directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
Makefile:41: *** Unsupported kernel version in /lib/modules/3.8.0-32-generic/build. Stop.
make[1]: Leaving directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make: *** [installme] Error 2
make: Leaving directory `/usr/lib/parallels-tools/kmods'
Error: could not build kernel modules
Error: failed to install kernel modules
2013-10-25T21:07:23+0100: execCmd: ./install --install [143]
2013-10-25T21:07:23+0100: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
2013-10-25T21:07:31+0100: Exiting with code 1
