Failed to get the Video youtube

Discussion in 'Parallels Toolbox for Mac' started by RazanA, Nov 9, 2018.

  1. RazanA

    RazanA Bit Poster

    Messages:
    1
    can't download any video or audio from you tube
    report ID 284068535
     

    Attached Files:

  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    967
    Hi RazanA. Please forward this screenshot to us over our FB conversation (to help us provide a streamlined support). We will then proceed further.
     
  3. AndrewW14

    AndrewW14 Bit Poster

    Messages:
    3
    any updates? I cant download video from youtube as well.
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,783
    Is it a protected/copyrighted content? or the issue occurs with all videos?
     
  5. AndrewW14

    AndrewW14 Bit Poster

    Messages:
    3
    No, I already managed to download using other software.
    It is the parallels problem.

    This is the URL

    Screenshot 2018-11-17 at 8.36.52 PM.png Screenshot 2018-11-17 at 8.39.00 PM.png Screenshot 2018-11-17 at 8.39.12 PM.png
     
    Last edited: Nov 17, 2018 at 4:40 AM
  6. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,249
    Hi @AndrewW14 , please let us know if you are trying to download videos/audios from Vevo youtube channel.
     
  7. AndrewW14

    AndrewW14 Bit Poster

    Messages:
    3
    What is vevo? It is from youtube.
    And the thumbnail screen capture already shown "Download Video"
     
  8. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    540
    Are you experiencing the issue only with a particular video or with all the video files from youtube?
     
  9. Dmitry@Parallels

    Dmitry@Parallels Parallels Support

    Messages:
    460
    Hi @AndrewW14, can you please do the following to help us investigate this issue?
    1) Enable extended logging by executing the following command in Terminal.app:
    defaults write com.parallels.toolbox ExtendedLogging 1
    2) Quit Parallels Toolbox (via cogwheel menu > Quit Parallels Toolbox)
    3) Start Parallels Toolbox and check for updates (also cogwheel menu > Check for Updates...)
    4) Open Download Video tool and try to download it again
    5) If it yet fails, please send us a technical report (cogwheel menu > Help > Send Technical Data...) and post the report ID here.

    Thank you in advance!
     

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