Failed to install driver prl_boot

[Les1]

I am getting this error in the setup log when trying to install Parallel Tools in my Windows 10 VM on my iMac.

 

[KennethB3]

Have you figured out what the issue was? I am having this problem too.

 

[PaulChristopher@Parallels]

Hi All, please check out the instructions outlined in this article to fix the issue and let us know how it works.

 

[KennethB3]

Hi All, please check out the instructions outlined in this article to fix the issue and let us know how it works.

I followed the instructions in the article you linked to, but I do not have a key in my registry for
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\prl_boot

 

[Les1]

Have you figured out what the issue was? I am having this problem too.

No. I was never able to get support from any Parallels Support person after repeated attempts before my trial expired to resolve it. I moved on to VMware Fusion and everything works great.