Flickering mouse cursor while in SDL Trados Studio

Discussion in 'Windows Guest OS Discussion' started by rchomskis, Apr 24, 2019.

  1. rchomskis

    rchomskis Bit Poster

    Messages:
    10
    My guest OS is Win10 Pro (latest updates) on my mid-2018 MBP with latest MacOS Mojave version. I use version 14.1.3 (45485) of Parallels Desktop.

    I use Win10Pro with Parallels Desktop mainly for one application - SDL Trados Studio. But I keep running into one very annoying issue - mouse cursor is flickering while working with this one application only. The cursor behaves normally in other Windows 10 apps. Here's a video of my issue in question:

    I tried the different mouse settings in Win10 VM hardware configurator - no luck, the cursor keeps flickering. Google was of no use either with this my specific issue. Can anyone help me with this issue? I can even privately send a download link to SDL Trados Studio app for you to try to replicate the issue.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,025
    Hi, did you try to change mouse settings in VM configuration-> Hardware -> mouse and keyboard -> auto detect for games?
    (If not, please try to choose auto detect for games and then optimize for games)
     
  3. rchomskis

    rchomskis Bit Poster

    Messages:
    10
    yes, as I already mentioned, "I tried the different mouse settings in Win10 VM hardware configurator - no luck, the cursor keeps flickering". :(
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,025
    Could you please generate the problem report right after the issue reproduce?
    Then please add the following boot flag in V configuration -> Hardware -> boot order -> advanced
    devices.hid.log.keyboard=1
    and then once again reproduce the issue and generate report right after that.
     
  5. rchomskis

    rchomskis Bit Poster

    Messages:
    10
    done!
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,025
    Ok, and did you get the reports ID? Could you please share it with us.
     
  7. rchomskis

    rchomskis Bit Poster

    Messages:
    10
    Here are the IDs: Before the flagging: 311346635; after the flagging: 311347135.

    BTW, should I now remove flag "devices.hid.log.keyboard=1"?
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,025
    Thank you for the provided info, yes, you can remove flag.
     

Share This Page