Free Upgrade? When should I expect it?

mak702

Bit poster
I recently purchased Parallels 6 on 8/15/11 on parallels.com. I understand that there is no need for me to reach out to Parallels to request the free activation key for 7, that it will be emailed to me eventually. Has anyone in my situation received that email yet?
 
I too was promised and never recieved

I contacted the support team to try to resolve this last week and was simply told within 6-8 days. Still nothing. I would not have bought 6 if I had known they wouldn't hold up their end of the deal. Oh and get this they have the time to send me a customer support survey! But not the upgrade key. What a crock. I'm reporting to the BBB
 
Recieved After Phone Call

A lengthy phone call and severe frustration and I finally received. Some said you had to fill out a form and other said just wait two more days. Glad to get this resolved. New features are Lion like awesomness
 
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