Froze screen after upgrading

DonghyunK · Feb 28, 2016

After upgrading most recent version of Parallels Desktop tonight,
the screen of Win 10 froze completely.
the screen was frozen exactly when installing parallel tools pops up.
I tried to shut down win 10 but no response.
Plz contact with me if you know the solution.

Dhruba@Parallels · Feb 28, 2016

Hi @DonghyunK, try to terminate the frozen Windows and then launch the virtual machine and check how it goes. Refer to this article. Also, let us know at what percentage Parallels Tools hangs while installing?

DonghyunK · Feb 28, 2016

Dhruba@Parallels said:
Hi @DonghyunK, try to terminate the frozen Windows and then launch the virtual machine and check how it goes. Refer to this article. Also, let us know at what percentage Parallels Tools hangs while installing?

Thank you for quick reply.
I successfully resolved the issue.
I did not specifically check the percentage of Parallels Tools, but I think it was 5.3%.....not sure.

Dhruba@Parallels · Feb 28, 2016

Glad that the issue is resolved. Let us know if you have more questions.