Getting Started with Parallels Access

Discussion in 'Installation and Configuration' started by Andrew@Parallels, Aug 27, 2013.

  1. Andrew@Parallels

    Andrew@Parallels Parallels Team

    Messages:
    643
    Hi there,

    Here is a quick guide for you to get started with Parallels Access!

    Setting Up Parallels Access

    There are several ways to set up Parallels Access. Each way gives you the full power of Access — the only real difference is where you do the setup.

    To use Parallels Access you need:

    The Parallels Access client on your iPad,
    The Parallels Access agent on each Mac or PC you want to connect to,
    A Parallels account to link the client on your iPad to the agent on your Mac or PC.

    Depending on what way you prefer the most you may:

    Start the setup on your iPad
    Start the setup on your Mac
    Start the setup on your PC

    On your iPad

    1. On your iPad, get the Parallels Access app from the App Store

    2. Once Parallels Access app is installed on your iPad launch it and follow the on-screen instructions to create a Parallels account.
    SignInOniPad1_1.PNG
    3. After your Parallels Account is successfully created continue following the on-screen instruction to download and install the Parallels Access agent on your Mac or PC.

    on a Mac

    1. Open your browser and go to www.access.parallels.com
    * if you already have Parallels Account, for instance, created for registering Parallels Desktop -> just Sign In to it and go to step 3
    * if you do not have Parallels Account yet -> go to step 2
    * if you forgot your login name or password for Parallels Account go to KB 116181

    2. Click on Register tab, fill in the registration form (Name, Email, Password etc.) and click Register

    3. Login to your account, go to Downloads tab and download version for Mac, follow the instruction to install Parallels Access agent on your Mac.

    4. Once Parallels Access agent is installed on your Mac open the Parallels Access Preferences and login to your account.
    AgentMenuMac.png
    SetupAccountMac1.png

    5. On your iPad (or in iTunes on your Mac or PC), get the Parallels Access app from the App Store

    6. Launch the Parallels Access app on your iPad, and follow the on-screen instructions to log into the account you just created
    SignInOniPad2_1.PNG

    on a PC

    1. Open your browser and go to www.access.parallels.com
    * if you already have Parallels Account, for instance, created for registering Parallels Desktop -> just Sign In to it and go to step 3
    * if you do not have Parallels Account yet -> go to step 2
    * if you forgot your login name or password for Parallels Account go to KB 116181

    2. Click on Register tab, fill in the registration form (Name, Email, Password etc.) and click Register

    3. Login to your account, go to Downloads tab and download version for PC, follow the instruction to install Parallels Access agent on your PC.

    4. Once Parallels Access agent is installed on your PC open the Parallels Access preferences and sign in to your account.
    PAX menuPC.png

    5. On your iPad (or in iTunes on your Mac or PC), get the Parallels Access app from the App Store

    6. Launch the Parallels Access app on your iPad, and follow the on-screen instructions to log into the account you just created
     
  2. ArminW

    ArminW

    Messages:
    1
    We have a very poor Internet connection, sometimes not much better than dial-up. Other than setup and registration, do I need an Internet connection to use Access my Mac locally on my LAN with my iPad? I have not been able to find this out in any knowledge-base entry.
     
  3. joevt

    joevt Kilo Poster

    Messages:
    1,205
    Parallels Access is a subscription service so you need a WAN to at least login to the service before you can connect to your computer over the LAN. The WAN is not used after you connect to your computer. You can play full frame-rate video with audio over the LAN.
     
    TyreneJ1 likes this.
  4. RicardoPa

    RicardoPa

    Messages:
    9
    You might want to suggest rebooting the iPad after installing the app - I was unable to log-in to the server and was getting an erroneous message saying that there was something wrong with my iPad's internet connection. Killing the app and restarting did not resolve, but rebooting did.
     
  5. SurajK

    SurajK

    Messages:
    3
    Hi,

    You may need to recommend rebooting the ipad in the wake of introducing the application - I was unable to log-into the server and was getting a mistaken message colloquialism that there was something off with my ipad's web association. Executing the application and restarting did not resolve, however rebooting did.
     
  6. edualcarias

    edualcarias Bit Poster

    Messages:
    2
    Does Parallels Access can turn on the computer?? or this just work with start up machines?
     
  7. GrahamS

    GrahamS Bit Poster

    Messages:
    31
    I've been using Parallels for a long time to run Windows XP and Windows 7 on my Mac. Now I want to use Parallels Access to access my Windows environment from an iPad and I can't get started. All my software is up to date (Parallels Desktop 9.0.24172, Mac OSX 10.9.1 Mavericks, iOS 7.0.4, Parallels Access on the iPad etc). My copy of Parallels Desktop is registered and I can log in. Both machines are on the same wifi network. The first problem is that the 'Mobile' option in the Parallels Desktop Preferences just isn't there, and I don't know what to do to make it appear. The second problem is that when I attempt to get help from the Knowledge Base, there is a field which I have to fill in which is highlighted in red with a note saying I have to fill it in. It doesn't matter what I do, the attempt fails and I can't get to the Knowledge Base. The third problem is that telephone access never connects. I am royally stuck. How can I discuss this issue so that I get somewhere?

    Another issue that I've just noticed is that the YouTube video describing how to configure Parallels Access (or just 'Parallels') on the iPad is completely out of date. Many of the options mentioned no longer exist in the iOS 7 version of the product. The result is that there is no reliable guidance on this part of the installation process. I will explore the other videos, but I suspect that some may also be out of date.
     
    Last edited: Jan 30, 2014
    TyreneJ1 likes this.
  8. davidBui

    davidBui

    Messages:
    1
    why i can't access on my computer?
     
  9. ZenobiaL

    ZenobiaL

    Messages:
    1
    You have provided sufficient information for getting started with it in Ipad, for mac and for PC any way to use it in android smartphone...
     
  10. Ram@Parallels

    Ram@Parallels Parallels Support

    Messages:
    763
    Hi ZenobiaL,

    Please follow the knowledge base article http://kb.parallels.com/116770 it includes steps for Android devices.
     
  11. CARLOS_FIDEL_TIRADO_CHICA

    CARLOS_FIDEL_TIRADO_CHICA Bit Poster

    Messages:
    2
    I forgot my past key. What can i do
     
  12. CARLOS_FIDEL_TIRADO_CHICA

    CARLOS_FIDEL_TIRADO_CHICA Bit Poster

    Messages:
    2
    Puede por favor enviarme información a mi Email, que hacer si no tengo la llave de activación anterior de mi producto ?.

    Gracias.
     
  13. Maheesh@Parallels

    Maheesh@Parallels Parallels Support Parallels Support

    Messages:
    406
    Hi Carlos,
    Please check your private message.
     
  14. charlesd1

    charlesd1 Bit Poster

    Messages:
    20
    In this technology World, Everything can be done parallel, You can access most of things in you notebook, Ipad and Tablet too...
     
  15. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    467
    Thanks for your great feedback!
     
  16. KamelK1

    KamelK1

    Messages:
    2
    We have a very poor Internet connection, sometimes not much better than dial-up. Other than setup and registration, do I need an Internet connection to use Access my Mac locally on my LAN with my iPad? I have not been able to find this out in any knowledge-base entry.
     
  17. JamesB26

    JamesB26 Bit Poster

    Messages:
    4
    A printer is connected to my mac via USB. When trying to print from a virtual machine Windows, nothing happens. What should I do? Did I make a mistake in the settings? Maybe they are not compatible?

    Best regards, James.
     
    Last edited by a moderator: May 30, 2019
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,892
    Hi James, you can try this KB article and check your settings https://kb.parallels.com/111997
    Or you can also use the Bonjour https://kb.parallels.com/en/117638 and setup your printer.
     
    JamesB26 likes this.
  19. JamesB26

    JamesB26 Bit Poster

    Messages:
    4
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,892
    Glad to know! Please inform us if you have any additional questions
     

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