Got error "Failed to merge video and audio parts" when I stop screen recording

P

ParallelsU1003

Bit poster
When I stopped the screen recording, got the error "Failed to merge video and audio parts" very often, and then the only got 2 audio mp4 and 1 video mp4 files, those files can't be opened (video maybe opened somtimes, but no sound). I'm using Win 10 professional(21H2). This error happens 8 times on every 10 times trials. This issue also happened for active window recording.

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Hi,
Sorry to hear that you are having trouble sometimes when recording the screen. We will try our best to help you. Could you kindly send us a report so we can investigate your issue further?
You can send us a technical report as described at https://kb.parallels.com/124107 , then send the generated 9-digit ID to us in your reply.

Thank you for your patience
 
Thank you Colin for your reply. Is your issue with 'Download video' tool or recording screen?

Our development team is working to resolve your issue. Your report will help us in our investigation.
 
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