Graphics card needing upgrade?

Discussion in 'General Questions' started by NestorH, May 12, 2015.

  1. NestorH

    NestorH Member

    Messages:
    28
    I tried to access some online deck designing software that is provided by Home Depot. The stated video card requirements are:
    nVidia GeForce 9 series or ATI Radeon HD 4000 Series video card w/ Open GL 1.4 & Direct X9
    While I see that Parallels 10 supports Direct X10, when I try to run the app, I get an error message that the video card needs to be upgraded but doesn't specify which element is lacking.

    Any thoughts?
     
  2. Manoj@Parallels

    Manoj@Parallels Parallels Support Parallels Support

    Messages:
    491
    Hi Nestor,
    Guest OSes in Parallels Desktop have no access to physical graphics cards present in a Mac. Instead, Parallels Display Adapter driver (which is part of Parallels Tools installation) interfaces with virtual hardware and provides 3D acceleration features. For more details, please refer to http://kb.parallels.com/122807
    To troubleshoot Graphic Card related issues in Windows Virtual Machine, please follow the instructions given at http://kb.parallels.com/122708
     

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