HD FaceTime camera does not work with PD 12

Discussion in 'Windows Guest OS Discussion' started by Evgenijm, Oct 5, 2016.

  1. Evgenijm

    Evgenijm Bit Poster

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    I have found the rather strange behavior of the HD FaceTime camera at MacBook Pro 15" Retina with OS X Sierra and Parallels Desktop 12. Camera works perfectly with Face Time, Photo Booth and Skype if PD 12 does not launched. But when PD 12 is started (even without loading any VM) the HD FaceTime camera stops to work. It can be available only after restart of the OS X (without PD12). Could you help me to fix the problem? Thanks in advance.
     
    AndyB9 likes this.
  2. AndyB9

    AndyB9 Bit Poster

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    I have exactly the same issue. As soon as Parallels Desktop 12 is launched (Windows 10 VM not started) my FaceTime HD camera stops working. I have
    Version 12.0.2 (41353).
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

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    Guys, did you try to reinstall Parallels Tools and Camera drivers?
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

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    Did you have this issue before?
     
  5. RubensC

    RubensC Bit Poster

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    The problem start with Macos Sierra and Parallels 12. When Parallels start the camera wont work in any Mac app and dont appear in windows too.
     
  6. AndyB9

    AndyB9 Bit Poster

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    I only installed Parallels 12 on the 14th of October so why would I need to reinstall Tools and Camera drivers already? I mean, If I have to do that I will....but how do I reinstall the camera drivers exactly? Is there a documented procedure for this?
     
  7. Elric

    Elric Parallels Developers

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    1,672
    we are still working on the issue (it appears to be a Mac OS issue), but at the time there is a workaround: see http://kb.parallels.com/en/124015
    There is a simple utility that restarts the facetime camera and make it work without reboot of Mac OS
     
    Evgenijm likes this.
  8. DannyJ1

    DannyJ1 Bit Poster

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    I have tried the fix and it did not work.
    Do you have now a real fix for this problem?
     
  9. Evgenijm

    Evgenijm Bit Poster

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    You can read about temporary solution of the problem in the above contribution of Parallels Developer Elric (Oct 20, 2016). It works well at my MacBook Pro 15' (Retina, Mid 2102) with Mac OS 10.12.2+PD 12.1.1 (41491).
     
  10. AndyB9

    AndyB9 Bit Poster

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    Hate to say it DannyJ1 but the fix worked for me. It would be good to get a permanent fix though. Parallels Support: when will a permanent fix be available?
     
  11. DannyJ1

    DannyJ1 Bit Poster

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    I have tried again the fix, and in my case it doesn't work!
     
  12. DannyJ1

    DannyJ1 Bit Poster

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    More precisely, if Parallels Desktop is still running, the fix does not work. I have to stop Parallels Desktop, then run the fix, and only then the camera works!
     
  13. jebworks

    jebworks Bit Poster

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    Fix didn't work for me. I've now wasted considerable time with re-starts, log-outs to get the camera working again. I have to run Parallels daily for a key software application that only works in Windows. At the same time I have to have access to the FaceTime Camera for webinars I'm running. I really can't go through these time consuming hoops to have this work.
    Parallels, This is a real serious bug in your software that needs to be solved ASAP.
     
    Last edited: Dec 14, 2016
  14. jebworks

    jebworks Bit Poster

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    Just a follow-up to my previous comment directed at a Parallels moderator: I notice in this thread that this issue has been reported back in early October and remains unsolved. This is not acceptable in my opinion. The paid upgrade to version 12 was promoted as being fully compatible with and ideal for Mac OS Sierra but has a significant bug that disables a key feature of MacOS Sierra that didn't exist in version 11.
     
  15. DannyJ1

    DannyJ1 Bit Poster

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    You are right!
    In addition to this thread, I have opened a service request, and they have decided to declare it resolved although they did not solve the problem because they do not have yet ETA for the solution! I do not know what to do! Each time I want to use the camera, I have to close Parallels Desktop and run the fix. It is most annoying.
    Does anybody have any idea how to persuade them to solve the problem in a reasonable time?
     
  16. jebworks

    jebworks Bit Poster

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    For the past two days the camera has been working fine while Parallels is running. I don't know if this is a permanent fix or the work around which I haven't launched for that period of time.
     
  17. RichardB14

    RichardB14 Bit Poster

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    I have tried that workaround, and it just tells me that the "command is not found."
     
  18. LeighM1

    LeighM1 Bit Poster

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    Any word on a real fix? This has been going on for more than four months. Most of the time, the work around doesn't work. I have tried EVERYTHING - reinstalling the OS, resetting PRAM, SMC (spelling?) etc. Not to glad I went to Parallels 12. Parallels 12 gave me another undocumented feature: I also have to keep changing the network setting between WiFi and Shared Network, randomly and inexplicably, should I want to use the Internet.
     
  19. Sergey_Ermolaev

    Sergey_Ermolaev Bit Poster

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    Nobody in Parallels is working on the FaceTime camera outage issue. I wonder if they will dare to present their next release with this problem still pending.
     
  20. AndyB9

    AndyB9 Bit Poster

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    Hi,

    I am **STILL** experiencing this exact issue in macOS High Sierra. Is it ever going to get fixed?

    Andy
     

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