Hello, yesterday I applied for a subscription renewal on your official website and successfully made

Hello, yesterday I applied for a subscription renewal on your official website and successfully made the payment (via Alipay). However, the page that popped up indicated that the payment had failed. I am also unable to find any information about my subscription, including the key or authentication details. I genuinely want to use this software, so please help me verify and confirm the status. Thank you very much! My order number is S34579143.