Help: How could I activate my parallels on my new Mac?

I am sure I have two versions of the permanent license, but the error as shown in the picture appears when I try to activate it, what should I do？

 

Hello @hhn, you are transferring Parallels Desktop from old Mac to new Mac?

 

Yes, I formatted the old Mac directly before logging out the parallels account.

 

Hello @hhn, please follow the knowledge based article https://kb.parallels.com/123461 to move Parallels Desktop to new Mac.