Dear Parallels Support,
Our Parallels RAS license has expired. We are currently awaiting a new paid license from our supplier. However, our customers are unable to access the system because the existing license is no longer valid.
We have therefore tried to request a trial license using our account, as well as a newly created account. Unfortunately, neither attempt has worked. When we try to activate the trial license on the server, we receive a message stating that the license has expired.
I also tried to submit a support ticket through my Parallels account, but this option is greyed out. The option to contact support by phone is greyed out as well, leaving us unable to reach support through the usual channels.
Could you please help us obtain and activate a temporary trial license? We expect to receive the new paid license today or tomorrow.
Your urgent assistance would be greatly appreciated, as our customers currently have no access to the system.
Kind regards,
Mike Dammer
Mida IT Service/ DACON ICT
Our Parallels RAS license has expired. We are currently awaiting a new paid license from our supplier. However, our customers are unable to access the system because the existing license is no longer valid.
We have therefore tried to request a trial license using our account, as well as a newly created account. Unfortunately, neither attempt has worked. When we try to activate the trial license on the server, we receive a message stating that the license has expired.
I also tried to submit a support ticket through my Parallels account, but this option is greyed out. The option to contact support by phone is greyed out as well, leaving us unable to reach support through the usual channels.
Could you please help us obtain and activate a temporary trial license? We expect to receive the new paid license today or tomorrow.
Your urgent assistance would be greatly appreciated, as our customers currently have no access to the system.
Kind regards,
Mike Dammer
Mida IT Service/ DACON ICT