Hide Menu Icons Causes Dock Autohide to Get Stuck

Discussion in 'Parallels Toolbox for Mac' started by OurO, Feb 19, 2023.

  1. OurO

    OurO Bit poster

    Messages:
    7
    When the "Hide Menu Icons" is turned on the autohide feature of the Mac OS Dock can get stuck. Although it's difficult to make this happen consistently, I have posted 3 screen captures in this Stack Exchange post.

    If you view the above, you will see that the Dock gets stuck (1) when the Hide Menu Icons is turned on and (2) the Dock does not get stuck when the Hide Menu Icons is turned off and (3) the Dock gets stuck again when the Hide Menu Icons is turned back on.

    I have also verified that the Dock does not get stuck after the computer is started in Safe Mode.
     
  2. Asish

    Asish Staff Member

    Messages:
    177
    Hello @OurO, Please follow the below steps to re-install the Parallels Toolbox.
    1. Uninstall the Parallels Toolbox by following this article "https://kb.parallels.com/en/123905".
    2. Download the Parallels Toolbox from this link "https://www.parallels.com/products/toolbox/" and install it again.
    3. If the issue still persists, kindly reproduce the issue and collect a technical report as per this article: https://kb.parallels.com/en/124107 , then copy the 9-digit ID of the report and provide it in a reply message.
    We will be waiting for your reply.
     

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