Host keyboard not working after resuming from sleep

N

NathanaelB1

Bit poster
I have a MacBook Pro running El Capitan as a host OS and Windows 8 as a guest OS under Parallels 12. After the most recent update (Parallels 12.1.1 41491), I've been having a small but frustrating issue. I use Parallels in Full Screen mode.

Anytime I wake my laptop from standby or sleep, the keyboard does not work in OS X until I switch over to my VM desktop and switch back. This only happens when Parallels is running.

Any suggestions on how to fix this?
 
NathanaelB1 said:
I have a MacBook Pro running El Capitan as a host OS and Windows 8 as a guest OS under Parallels 12. After the most recent update (Parallels 12.1.1 41491), I've been having a small but frustrating issue. I use Parallels in Full Screen mode.

Anytime I wake my laptop from standby or sleep, the keyboard does not work in OS X until I switch over to my VM desktop and switch back. This only happens when Parallels is running.

Any suggestions on how to fix this?
Click to expand...
Is it internal Mac or any external keyboard?
Please check whether keyboard layout mapped correctly in Windows virtual machine.
And try reinstalling Parallels Tools http://bit.ly/1cZWAa3 and keep us posted, how it works.
 
Raj@Parallels said:
Is it internal Mac or any external keyboard?
Please check whether keyboard layout mapped correctly in Windows virtual machine.
And try reinstalling Parallels Tools http://bit.ly/1cZWAa3 and keep us posted, how it works.
Click to expand...
This problem occurs with both an external keyboard and the built-in keyboard. When resuming from sleep, no keyboard input works until I switch over to my VM and then back to OS X.

I checked the keyboard layout and removed everything except the default US input method. I also tried reinstalling Parallels Tools, but the problem still exists.
 
NathanaelB1 said:
This problem occurs with both an external keyboard and the built-in keyboard. When resuming from sleep, no keyboard input works until I switch over to my VM and then back to OS X.

I checked the keyboard layout and removed everything except the default US input method. I also tried reinstalling Parallels Tools, but the problem still exists.
Click to expand...
Hi, and which keyboard are you using? USB or magic keyboard?
 
I have this exact issue. Glad to learn that switching to my VM and back fixes it - better than suspending and restarting. When it doesn't work, it does not matter if I'm using the built-in keyboard of my external one (Microsoft Natural Keyboard 4000 USB). I usually find out it's to working by starting the Launcher and the search not doing anything, or trying to enter an address in Safari.
  • Parallels Version 12.1.3 (41532)
  • macOS 10.12.3 (16D32) on MacBookPro11,3
  • Windows 10 Pro 1607 14393.693.
I'd love to see this fixed.
 
Yep, before I figured it out I spent a lot of time wondering why Chrome wasn't responding to my typing. Pretty frustrating.

I forgot to include my detailed specs in my original message, so here they are:
  • Parallels Pro 12.1.3 (41532)
  • macOS El Capitan 10.11.6
  • Windows 8.1 Pro
 
I just wanted to add to this thread that I also have this problem. I had figured out the switch to the vm and switch back but it is still frustrating.
  • Parallels Pro 12.1.3 (41532)
  • macOS El Capitan 10.11.6
  • Windows Server 2012 R2 Standard
 
NathanaelB1 said:
My external keyboard is the Apple USB full-size keyboard: http://www.apple.com/shop/product/MB110LL/B/apple-keyboard-with-numeric-keypad-us-english
But this problem also occurs with the built-in Mac keyboard. Neither one works.
Click to expand...
MarkL10 said:
I have this exact issue. Glad to learn that switching to my VM and back fixes it - better than suspending and restarting. When it doesn't work, it does not matter if I'm using the built-in keyboard of my external one (Microsoft Natural Keyboard 4000 USB). I usually find out it's to working by starting the Launcher and the search not doing anything, or trying to enter an address in Safari.
  • Parallels Version 12.1.3 (41532)
  • macOS 10.12.3 (16D32) on MacBookPro11,3
  • Windows 10 Pro 1607 14393.693.
I'd love to see this fixed.
Click to expand...
MichaelF13 said:
I just wanted to add to this thread that I also have this problem. I had figured out the switch to the vm and switch back but it is still frustrating.
  • Parallels Pro 12.1.3 (41532)
  • macOS El Capitan 10.11.6
  • Windows Server 2012 R2 Standard
Click to expand...
DenisS3 said:
I'm also having this problem now.
Click to expand...
@NathanaelB1, @MarkL10, @MichaelF13 and @DenisS3, please reproduce the issue and, while the issue is present, generate a Problem Report ID and include the same in your replies. We'll then investigate the issue further.
 
RobS7 said:
I'm having the same issue. Was this ever solved?
Click to expand...
Hello @RobS7, the said issue is still under investigation. Have you already attempted the troubleshooting steps mentioned in this thread? If yes and if the issue persists still, then please reproduce it and, while it's present, generate a Problem Report ID and include the same in your reply. This will be very useful for us to be able to investigate the problem further.
 
i don't have toolbox installed and i don't have the "US" option shown in the keyboard layouts link (running windows 10) so I cannot remove the United States (Apple)-Parallels language option as shown

Hemnath@Parallels said:
Hello @RobS7, the said issue is still under investigation. Have you already attempted the troubleshooting steps mentioned in this thread? If yes and if the issue persists still, then please reproduce it and, while it's present, generate a Problem Report ID and include the same in your reply. This will be very useful for us to be able to investigate the problem further.
Click to expand...
 
RobS7 said:
i don't have toolbox installed and i don't have the "US" option shown in the keyboard layouts link (running windows 10) so I cannot remove the United States (Apple)-Parallels language option as shown
Click to expand...
any movement on this issue?
 
I have the same issue, running Mac OS Mojave and parallels version 14.1.3. Have to unplug keyboard and plug it back in to get it to work. Any solutions?
 
Same issue here.
Started happening after updating to the latest version 17.
The problem is with the built-in MBP keyboard. The only way to fix it is to restart the VM. Every pause - resume makes the keyboard unusable.
 
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