Host psf and Home psf unavailable

J

john fracisco

Junior Member
I updated my Parallels Desktop V7 with the latest version, yesterday, on Mac OSX Lion. After going through the arduous process of updating the Parallels Tools for my Windows XP VM, I am unable to see the mapped drives.

I get a Windows error box in my VM with the words "\\psf\Home\Desktop is not accessible".

I have opened My computer under Windows virtual machine, and I no longer see 2 network drives there that I expect to see: Home psf and Host psf.

I also no longer have internet access from within my Windows XP VM.

I have reinstalled Parallels Tools. I would like to be able to get my install working properly again, as well as try to get data from inside the VM to the Mac, and from the Mac into the VM.
 
And to make things stranger, I have been able to map the Windows C: drive to Mac OSX, and I can see everything from the Finder, but I still cannot go from inside the VM to Mac OSX, or get to the Internet from inside the VM.
 
Hello John,

Please follow the steps mentioned below in order to resolve the issue:
1.Start Parallels Desktop
2.Go to "virtual machine" option on the top mac menu bar-->configure-->options-->security-->enable"isolate mac from windows"-->sharing-->disable all the sharing options
3.Start the Windows Virtual Machine.
4.Uninstall Parallels Tools and restart Windows.
5.Install Parallels Tools and restart Windows.
6.Enable all the sharing features and also disable "isolate mac from windows"
7.Log off and log in back again

Check with the issue

This should resolve the issue
 
Thank you for your help. I'm back where I should be, able to access the internet from within the VM, and see all of the disks on both sides, too.
 
Hello John,

Regarding the Internet Issue on your virtual machine,kindly follow the below mentioned KB link:
http://kb.parallels.com/en/8978

Kindly update us with the status.

Also,if you face any sort of issues further,kindly contact us back.

To reach us, please call toll-free +1 888-811-2489, or if international, dial +1 703-579-0156
Note: At this moment we provide phone support in English only.
Click on this link for more information on contact details based on your location - http://www.parallels.com/support/phone/

We look forward to assist you.
 
Resolved with previous recommendations

Uninstalling the Parallels Tools and reinstalling per your recommendation in the third post resolved all of my disk and internet access. I was back in business after following those steps.

Thanks!
 
Hi,
I have the similar problem mentioned above, but I don't have such menu options. I am using Parallels 8 - Build 8.0.18354
(Revision 823166; December 4, 2012)
I am trying to install something and I am getting an error message that \\psf\home\Documents can't be accessed.
 
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