How can I reset my license?

Discussion in 'Installation and Configuration' started by SooY1, Apr 6, 2018.

  1. SooY1

    SooY1 Bit Poster

    Messages:
    2
    Hi!

    I had experienced My MacBook pro with touch bar Crash down.

    Apple replaced my hardware.

    So, I want to transfer my parallels license from old hardware to my repaired one.

    Anyone help me!

    Sincerely.

    Soo Young Kim
     
  2. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello SooY1, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it.
     
  3. SooY1

    SooY1 Bit Poster

    Messages:
    2
    Dear AJ

    Thanks a lot!! :)

    Soo Young Kim
     
  4. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  5. MihaG

    MihaG Bit Poster

    Messages:
    1
    I have the same problem. I can activate parallels 12 on may new imac, but when I try to upgrade(I have a valid subscription) I dont get "use licence on this Imac".
    now it says:
    This license has reached its activation limit and can no longer be used to activate new product copies.
    How can I deactivate licence on other computer, if I can no longer access to it?
    Best, Miha
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Hi Miha,
    your Parallels Desktop 12 key has been reset, please check the issue and share your results with us.
     
  7. CraigG4

    CraigG4 Bit Poster

    Messages:
    4
    Suddenly I am unable to see my subscription at my.parallels.com, it keeps asking me to enter a subscription key, but it will not accept my key ("already registered"). I want to try and upgrade to the pro version for my next subscription renewal. How can I do this when I cannot see anything in my dashboard?
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Please check this KB article in order to upgrade to Pro version and let us know if it's not that case.
     
  9. CraigG4

    CraigG4 Bit Poster

    Messages:
    4
    Does not work, I get an empty page. upload_2020-2-12_8-5-44.png
     

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