You're not the only one frustrated about support. I upgraded to D11, ran into problems, and the website says register for support (while saying I have over 200 days of support available), and when I try to enter my D11 activation code (again), it says I'm already registered (but doesn't show D11 registration). No email, chat, or phone support. I've posted on the forums, and get no support here, either. Not a happy customer.