I am trying to free up hard disk space from a virtual disk for the Mac side of my MacBook Pro, OS X 10.5.8, and 2.2 GHz. I have 53 Gigs available on a virtual PC hard disk out of 80 Gigs that seems to be partitioned for it, it’s in expanded mode. I migrated this disk from a Dell Latitude D810, T750@ 2.20GHz, 1.18 GB RAM, Windows XP version 2002 Service Pack 3.
I tried to use Parallels Image Tool on the Mac side to compact the disk and it goes through the process of compacting it but nothing happens to the virtual disk size. Then when I run the compressor software from within the PC virtual machine it gets partway through the process and it freezes. It goes through the first step, where you have to restart the virtual machine then it gets stuck 3/4 through the second step where it says something to the effect of Parallels is preparing to compact. I have left it in this state for over 12 hours and no change.
I paid $20 for Parallels customer service and they took remote control of my computer to make sure I did not have any snap shots or anything else for that matter effecting the compact process. They ran the Image Tools again from the Mac side and still no changer to the virtual disk size. Then I asked if they could just remove the virtual drive to a external drive and they tried to copy and paste the virtual disk to an external hard disk and that did not work.
Then they said since my virtual disk was migrated from an OEM computer that it will not work and there is nothing they can do. They said Parallels was not designed to work with migrated OEM systems. The Windows software I have on the OEM machine is original and genuine Microsoft software and it is registered with Microsoft. So I don't understand how that could be the problem. I have to either compact the virtual disk and free up that hard disk space or I have to remove the parallels software. Please let me know what do to.