How to increase graphic adapter resolution

Discussion in 'Installation and Configuration' started by IvanK5, Nov 8, 2018.

  1. IvanK5

    IvanK5 Bit Poster

    Messages:
    4
    Hello,
    I'm using Parallels on iMac 27 Retina. I made copy of my laptop with Windows 7 and when run it as virtual host, maximum resolution that I can set is 1920 x 1200 that is too small for 27 Retina. Is there any way how to push adapter to use higher resolution? Next strange thing is that even if graphic card memory is set in parallels to 512MB or 1GB, in Windows host I still see only 256MB as is on following screenshot.

    upload_2018-11-9_8-10-15.png

    Thanks for your help
    Ivan
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,791
    Try reinstalling Parallels Tools after taking a snapshot then check.
     
    IvanK5 likes this.
  3. IvanK5

    IvanK5 Bit Poster

    Messages:
    4
    Hello, after reinstalling Tools, full resolution of Retina is available also in host and video card size is correct. Thanks for hint.
    Ivan
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,791
    We are glad to hear that the issue is resolved. If you have any questions let us know.
     
  5. AndrewG16

    AndrewG16 Bit Poster

    Messages:
    3
    I am having a similar issue here but I keep re-installing Tools and the machine reboots but the tools are never there. I remember an issue like this a few years ago but can't seem to find a resolution/solution to this.

    Thanks!
    Andrew
     
  6. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    550
    Hello AndrewG16, Kindly start the virtual machine and go to actions in the top menu bar, Actions--> Configure--> Hardware--> Graphics and changed to ' Scaled ' from ' ' Retina Display '. please make sure the Graphic size is kept for recommended size.
     
  7. AndrewG16

    AndrewG16 Bit Poster

    Messages:
    3
    Hi AJ,

    Unfortunately that isn't an option. When I go to install Tools it installs, restarts and then is still not there. This just disappeared on me yesterday and won't allow me to get to those settings anymore.

    Thanks
    Andrew
     
  8. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    547
    Please take a screenshot of the configuration window under Graphics option and post it here.
     
  9. AndrewG16

    AndrewG16 Bit Poster

    Messages:
    3
    Hi, here is the screenshot.

    Thanks!
    Andrew
     

    Attached Files:

  10. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    550
    The graphics Settings is correct as recommended, The resolution issue you have in the main windows screen or in any third party application? To help us understand the issue better, please take a screenshot of it (refer to http://bit.ly/2pSJ1AZ for assistance) and reply with the same.
     

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