How to upgrade a permeant licence of desktop 17 to 19.

Discussion in 'Licensing and Activation' started by TimothyL8, Aug 24, 2023.

  1. TimothyL8

    TimothyL8 Bit poster

    Messages:
    4
    I am confused as to all the information on the website,

    I have a permanent licence of desktop 17. I need to upgrade this to get it to work on the newer MacOS. I thought I should get a free upgrade (my work, who paid for the licence think so). Can anyone shed any light please? I think I might nee to buy a new licence as Desktop 17 has reached its end of life? If so am I able to buy am 'upgrade' or do I have to start again and pay for a full license?

    Thanks.
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    545
    Best Answer
    Hello @TimothyL8 ,
    As per our records, you have a Parallels Desktop 17 permanent license, therefore you will be able to purchase and use a Parallels Desktop Upgrade License instead of a new license using this link: https://www.parallels.com/desktop-upgrade/
    Thank you.
     
    TimothyL8 likes this.
  3. TimothyL8

    TimothyL8 Bit poster

    Messages:
    4
    Many thanks more making this clear. I have gone ahead and done this.
     
  4. TimothyL8

    TimothyL8 Bit poster

    Messages:
    4
    Thanks, Ive gone ahead and done this.
     
  5. h20engineer

    h20engineer Bit poster

    Messages:
    3
    I have a similar situation. I have a parallels v18 permanent license for my Mac Studio and I want to upgrade to v19 as I run a Windows 11 as well and will be upgrading my macOS to Sonoma. However, when I go to the upgrade link that pops up, or the one provided, I don't have the option for a permanent license upgrade, only a subscription at $69 per year? How do uggrade a permanent v18 license to v19? Thanks!
     
  6. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    277
    Hello,
    Once you follow this link: https://www.parallels.com/desktop-upgrade/
    Select Standard version, which is a one-time purchase.
    Kindly check the screenshot below.
    Thanks.
    Screenshot 2023-09-21 at 19.45.25.png
     
  7. PaulW7

    PaulW7

    Messages:
    1
    I have v15 that has stopped working so thought i would upgrade to v19 but the only option is to upgrade to v17. Do i have to buy v19 outright. The reason why v15 has stopped working is because I upgraded to a later version of v15 and now my computer keeps asking me to reboot.
     

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