I cannot access my subscription

T

TimoJ2

Bit poster
Hi,
I my old Mac died and I had to buy a new one. I won't let me activate my Parallels as it says that activation limit has been reached. I cannot find the license key under my account and restoring purchases does not work. It only says an email has been sent but I am not receiving one.
 
Hello,
Thank you for the provided feedback.
Unfortunately, as you mentioned, we could not find any subscription under your current email address.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!
TimoJ2 said:
Hi,
I my old Mac died and I had to buy a new one. I won't let me activate my Parallels as it says that activation limit has been reached. I cannot find the license key under my account and restoring purchases does not work. It only says an email has been sent but I am not receiving one.
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