I can't reactivate parallels for Mac

B

baiqian

Bit poster
I want to reactivate on a new Mac, but failed(use another account), before do that, I had deactivate on the old Mac.
now, I also can't reactivate on the old Mac.
And I couldn't find anyone to support, only bot supply no-use information.
 

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Hello baiqian, please let us know the error message you are getting while activating the license key on the new Mac. Thanks.
 
rachelg2 said:
To activate Parallels Desktop, you need to connect your Mac to the Internet.

  • Once you have signed in to your Parallels account, Parallels Desktop will prompt you to activate the application.
  • To activate Parallels Desktop with a full license, you only need a license key for the version you are installing.
  • To activate Parallels Desktop with an upgrade license, you need two keys: the upgrade key for the version you are installing, and a key for one of previous versions.
  • Note: An upgrade license key cannot be used for activation after using a trial version, to extend an expired subscription or if there is no license key from a previous version available. In such cases, please visit the Parallels Online Store to purchase a full license for Parallels Desktop for Mac.
  • Enter your license for the current version. If you are activating an upgrade copy, enter your key for one the previous versions. Click Activate.

Greeting,
Rachel Gomez
Click to expand...
Hello, we appreciate your response.
 
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