I have no active subscriptions but I was charged anyway - please refund

Sorry if this is the wrong place for a help question, but the support page has email and phone disabled so I guess this is it.

 

Should I go through my credit card and do a chargeback instead?

 

This thread has been awaiting moderation for 4 days - what's going on?

 

Hi Ed,
Kindly send me the order's reference number that you want to arrange a refund for. Alternatively, you can do that seamlessly fo following this link: https://kb.parallels.com/123877 .

 

I don't have an order number - I didn't order anything. I had a recurring subscription that I cancelled April of 2022 and my dashboard correctly shows that I have 0 active subscriptions and 1 expired subscription. Is there any other information that would help you?

"
Parallels Desktop for Mac Subscription
Parallels Desktop for Mac Pro Edition (1), Parallels Access (5), Parallels Toolbox (1)
Expired
"

 

Looks like it has been refunded, thanks!

 

I have been trying to Parallels for MAC student edition. My money got debited but I haven't received any activation key or confirmation.

 

Hi,
I have two issues.
At first I didn't know that the upgrade license was the full license so I bought it. Therefore, I want to cancel the upgrade license.
Secondly, I have been trying to buy the full license for so long. My money got debited but I still haven't received any email for confirmation.

 

Hello, we have sent you a private message. Please provide us with the payment reference number or the Parallels Desktop for Mac license key so that we can initiate the refund for your Parallels Desktop for Mac. Thanks.