i need help

N

NickA20

I am CLient at parallels for 3 years

i changed my bank account and then parallels couldnt get money from me.

Now i want to change the bank and it doenst work and i cant contact the support to get help.

I dont know what do to. i need parallels for work.

can someone help me pls
 
NickA20 said:
I am CLient at parallels for 3 years

i changed my bank account and then parallels couldnt get money from me.

Now i want to change the bank and it doenst work and i cant contact the support to get help.

I dont know what do to. i need parallels for work.

can someone help me pls
Click to expand...
Hello @NickA20 ,
Thank you for your feedback.
As checked on our side, we noticed that you have successfully renewed your Parallels Subscription and it's valid until 2026-08-05.
In case you are still unable to activate Parallels Desktop, please follow the steps below:
1. Reproduce the issue.
2. Collect a technical report (Right-click on the Parallels icon in the Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this message.
Thanks!
 
KaramJ said:
HI I NEED SUPPORT MY SRIAL WONT INSTALL MY PARALLELS.... PLEASE HELP ASAP
Click to expand...
Hello @KaramJ ,
Thank you for your feedback.
As checked on our side, we notice that you are currently using Parallels Desktop 18 Trial, which is ending on 2025-09-03.
1. Thus, could you please let us know if you are able to use the Trial mode or not?
2. If you already purchased a Parallels Desktop License, please provide us with the reference number of your purchase.
Thanks!
 
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