I need support for the licenses I just purchased

S

Support-

Bit poster
I just purchased two licenses for Parallels Desktop for Mac Pro Edition Upgrade (1 Year)
The two users are unable to active them. When I try to get support at https://my.parallels.com/support/ it says i need to upgrade to a subscription.
I am completely confused with what's going on here and need to speak to a human representative.
 
Hello,
Apologies for the inconvenience.
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
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