I need to change my license to a new Mac

[AngelS6]

Hello everyone, I am new to this forum. My old Mac broke down a week ago. I still have to take it to the Apple Store, but the HD is broken and I don't expect to be able to recover the data.
How can I move my Parallels Desktop license to the new Mac Studio?
I have been a user of the official Parallels website for many years and I am obviously up to date with the payment.
I guess this question is very easy but it has me blocked.
Thank you for your answers.

 

[Ashley Chumun]

Hello @AngelS6 ,
Thank you for your feedback.
To re-activate your Parallels Desktop license to a new Mac, please follow the steps below:
1. Using your web browser, download the latest version of Parallels Desktop here.
2. Launch the downloaded .dmg file, double-click on Install Parallels Desktop.app, and wait for the installation to complete successfully.
3. Go to Finder > Applications > Parallels Desktop to start the application.
4. Sign in to your Parallels account via your email anxxxxxxxxxxxx@gxxxl.xxm and activate Parallels Desktop. Upon activation on the new Mac you will see a warning that the license is already in use:

5. Click on Activate on This Mac and the current copy will be successfully activated. As a result, the license will be automatically deactivated on the old Mac.
For more details, please check the article https://kb.parallels.com/en/123461
Thank you!

 

[GAGANP2]

Hey, I was trying to do the same moving from previous Mac book to the new one. I followed all the above steps until I was hit with this error message. The forum only mentions that "Activate on This Mac" and it works and stops there. Can you help me move further from this. Thank You

 

[Trishna Oobeyram]

Hey, I was trying to do the same moving from previous Mac book to the new one. I followed all the above steps until I was hit with this error message. The forum only mentions that "Activate on This Mac" and it works and stops there. Can you help me move further from this. Thank You

Hello @GAGANP2
When you are trying to activate the key, you need to make sure you are trying to sign in the application using the correct email address as well.
There is currently no subscription under gagaxxxxxx.28@gmail.com
Regards,