I need to upgrade my upgrade to Full
- Thread starter LarryA1
- Start date
Hello LarryA1, please check your private message and reply us.
Dear Larry, we apologize for any inconvenience caused to you. We have sent a private message which included a link to pay the difference to get the full version of Parallels Desktop 11 for Mac.
I need to do the same thing.
invoice ref. # 87947098
order# BKD-73612611534
The stupid store page does not say anything about the upgrade requirements
Arunn
Parallels Support
Hello name3, please check your private message.
tamaskelko.hu
Bit poster
Hello, I have same problem too...
Sylvester@Parallels
Parallels Support
Hi, Please check your private message and reply us !
Ok, me too. Please send me the stupid pm.
Honestly, I think this has to be the worst customer experience I have ever seen. All the pages before completing the purchase say "Upgrade from a previous version". Only after you have completed the purchase are you given a link to activation instructions which tell you which previous versions qualify. Then, if, like me, you were unlucky enough to have a version too old, you have to register for the forums, send a complaint to the public forum, and get a pm in response with how to change the upgrade to a full version.
Whoever designed this process is a complete moron and should be fired.
Honestly, I think this has to be the worst customer experience I have ever seen. All the pages before completing the purchase say "Upgrade from a previous version". Only after you have completed the purchase are you given a link to activation instructions which tell you which previous versions qualify. Then, if, like me, you were unlucky enough to have a version too old, you have to register for the forums, send a complaint to the public forum, and get a pm in response with how to change the upgrade to a full version.
Whoever designed this process is a complete moron and should be fired.
Hi DonS7,
Check the image attached below, which will clearly explain that upgrade to Parallels Desktop 11 is possible from Parallels Desktop 9 or more on the shopping cart page before you can enter your payment details. We have found that you have bought Parallels Desktop 11 Upgrade for $49.99 and there are no previous versions registered under your account. If you to pay the difference $30 and get the full version, please confirm us.
Thanks,
Ajith M.
Check the image attached below, which will clearly explain that upgrade to Parallels Desktop 11 is possible from Parallels Desktop 9 or more on the shopping cart page before you can enter your payment details. We have found that you have bought Parallels Desktop 11 Upgrade for $49.99 and there are no previous versions registered under your account. If you to pay the difference $30 and get the full version, please confirm us.
Thanks,
Ajith M.
Attachments
Hi DonS7,
We will initiate the refund for your order and you will be getting a confirmation email.
Thanks,
Ajith M.
Maria@Parallels
Problem solver
Hey, we've refunded your order, refunds take between 5-7 business days to appear on your account.
I have the same issue. Bought the upgrade on line, only to learn it will not work without prior version key. Having upgraded MAC OX version, now the older version of Parallels will not even load and I now know the key is to old. How do I get the credit for the upgrade and buy the full version. Very frustrating experience.
Hi JamesD7, we've checked the order and found that you have paid $49.99 for the upgrade. Please check your private message and reply if you want us to create a link to pay the difference amount to get the full version of Parallels Desktop.
We're sorry for the delay response. I could see that your refund request for Parallels Desktop 12 upgrade has been processed and you have already purchased the full copy of Parallels Desktop 12. Please let us know if you have any query in future.