I not received key for parallels 10

[sergeyklenov]

I have last order in september but not received new key.
what happenned?

 

[Andrew@Parallels]

Hi there - the key should automatically be sent to you within 7 days. Please check back in a few.

 

[sergeyklenov]

Already 7 days, i have 7days from 14 on my trial version.
All my friends already received new keys, but i'm not.

 

[Andrew@Parallels]

Hi - please check your private messages