I paid the next year's fee for Parallels Desktop for Mac on August 30th, but I still cannot use Para

I paid 568 yuan on August 30th according to the link provided by your company to purchase the next year's Parallels Desktop for Mac fee. However, I did not receive an email bill from your company after successfully paying, and my Parallels Desktop for Mac cannot be used. They still require me to renew the fee, Merchant order number DO54000DPECC。 Please inform me of the reason. Also, as I am unable to use social media platforms such as Facebook and Twitter in China, please provide me with a communication email address when replying. Thank you

 

我也是同样的问题。请问你解决了吗？vx：huchun

 

我拨打了支付宝的电话，告知这个情况，之后第二天收到支付宝的电话 同时告诉他论坛里也有和我相同遭遇的回贴，工作人员让我不要着钱，多次告知我钱款是安全的，然后不久就收到邮件以及付款收据和详情，可以使用了。
I called Alipay and told him about this. The next day, I received a call from Alipay and told him that there were also postings in the forum that were the same as mine. The staff asked me not to hold the money and told me repeatedly that the money was safe. Then I received an email soon, along with the payment receipt and details, and it was ready for use.