Imac migration and Parallels installation problems

Discussion in 'Installation and Configuration of Parallels Desktop' started by karenf2, Nov 10, 2022.

  1. karenf2

    karenf2 Bit poster

    Hi. Be very grateful for help as this problem is very urgent and cant get a response from Parallels via Messenger. Ive just migrated from imac running Big Sur to a new imac running Monterey. I was on Parallels 16 and this migrated across but got a message upgrade to 17 which i didnt and typed use current. Then get a pop up asking for administrator name and password. Ive put in what i was sure it was but wont accept that.
    So i thought id upgrade to Parallels 18 to see if that fixed it but the same problem. How do i find out/reset the admin name and password or what am i doing wrong. I urgently need to get parallels up and running on new mac as buyer of the other one is coming to collect and I cant do without accounting software.

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