Install.app is Damaged and Can't Be Opened

K

Kevin_Glazebrook

Bit poster
Anyone encountered this problem? My iMac meets the system requirements and I am running the most recent version of Parallels 8 (
Build 8.0.18619). I have downloaded the Desktop 10 update 3 times and each of the files results in the following error message:

"Install.app" is damaged and can't be opened. You should eject the disk image.

I bought and paid for the upgrade online through Parallels website. I don't find any KB articles about this error. Any help is greatly appreciated.

Thanks in advance!
Kevin
 
Seems like an incomplete download. The .dmg you download should be ~289 MB.
 
Do you know how to check the SHA sum or MD5 of a file?
(in terminal: SHA "shasum /path/to/filename"; MD5 "md5 /path/to/filename" )

In my case
file: ParallelsDesktop-10.0.2-27712.dmg
size: 288 557 586 bytes
sha1: 1eb0853923e6b5577e95dffbc1188cd438928caa
md5: 95e4f8096beca890342186edc6296d13

If the values differ from yours then the file is corrupted.

Is this the link you are using? http://www.parallels.com/directdownload/pd10

Also, what is your OS X version and your iMac year of manufacture?
 
Last edited by a moderator:
Thank you! Your link worked!!! I was originally downloading from a link supplied in the confirmation email when I purchased the upgrade.

I very much appreciate your insight and assistance! Thanks again! Kevin
 
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