Install Issues - Block Size

Discussion in 'Installation and Configuration' started by GeoffL1, Apr 20, 2018.

  1. GeoffL1

    GeoffL1 Bit Poster

    Messages:
    9
    Trying to reinstall Parallels after a year away from the machine. Get this error code when trying to install on the same partition as Boot Camp

    Error: PRL_ERR_DISK_INVALID_BLOCKSIZE (0x80021009)

    Path: '/Users/Office2/Parallels/My Boot Camp.pvm/Hitachi HDE721064SLA360 (disk2).hdd'

    The partition is NTFS format? Any ideas?

    Bit more info. Installing to Windows 10 on a Mac Pro 5.1. Windows install as well as Boot Camp drivers are all up to date. Hitachi drive is a platter drive.

    Thanks a lot.
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,151
    Hi @GeoffL1 , Is your native boot camp working fine? Are you trying run Boot camp partition or import the boot camp partition?
     
  3. GeoffL1

    GeoffL1 Bit Poster

    Messages:
    9
    Hi - native BC is working fine. I have a whole drive dedicated to BC.
     
  4. GeoffL1

    GeoffL1 Bit Poster

    Messages:
    9
    Here is the disk elements when I start to install and get the above message

    Geoffs-MacBook-Air:~ Office2$ diskutil list

    /dev/disk0 (internal, physical):

    #: TYPE NAME SIZE IDENTIFIER

    0: GUID_partition_scheme *480.1 GB disk0

    1: EFI EFI 209.7 MB disk0s1

    2: Apple_APFS Container disk1 479.9 GB disk0s2


    /dev/disk1 (synthesized):

    #: TYPE NAME SIZE IDENTIFIER

    0: APFS Container Scheme - +479.9 GB disk1

    Physical Store disk0s2

    1: APFS Volume Macintosh HD 123.5 GB disk1s1

    2: APFS Volume Preboot 23.1 MB disk1s2

    3: APFS Volume Recovery 517.8 MB disk1s3

    4: APFS Volume VM 20.5 KB disk1s4


    /dev/disk2 (internal, physical):

    #: TYPE NAME SIZE IDENTIFIER

    0: FDisk_partition_scheme *640.1 GB disk2

    1: Windows_NTFS BOOTCAMP 639.6 GB disk2s1

    2: 0x27 492.8 MB disk2s2


    /dev/disk3 (disk image):

    #: TYPE NAME SIZE IDENTIFIER

    0: GUID_partition_scheme +656.1 MB disk3

    1: Apple_HFS Parallels Desktop 13 656.1 MB disk3s1
     
  5. GeoffL1

    GeoffL1 Bit Poster

    Messages:
    9
    Still hoping for a reply on my problem
     
  6. GeoffL1

    GeoffL1 Bit Poster

    Messages:
    9
    Where is what is called SUPPORT? I just spent one hell of a lot of money for a pile of crap that will not even install on my machine.

    Gve me solutions or refund my money. This is bullshit!
     
  7. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,151
    Hi @GeoffL1 , please let us the version of Parallels Desktop you are using and Mac Os you are using.
     
  8. GeoffL1

    GeoffL1 Bit Poster

    Messages:
    9
    Latest parallels (13 I think) and the latest version of High Sierra and Windows 10
     
  9. GeoffL1

    GeoffL1 Bit Poster

    Messages:
    9
    I get a failure to install with the following reason given

    Error: PRL_ERR_DISK_INVALID_BLOCKSIZE (0x80021009)
    Path: '/Users/Office2/Parallels/My Boot Camp.pvm/Hitachi HDE721064SLA360 (disk2).hdd'

    Here is a disk list of content

    Last login: Tue May 1 09:37:40 on console
    Geoffs-MacBook-Air:~ Office2$ diskutil list
    /dev/disk0 (internal, physical):
    #: TYPE NAME SIZE IDENTIFIER
    0: GUID_partition_scheme *480.1 GB disk0
    1: EFI EFI 209.7 MB disk0s1
    2: Apple_APFS Container disk1 479.9 GB disk0s2

    /dev/disk1 (synthesized):
    #: TYPE NAME SIZE IDENTIFIER
    0: APFS Container Scheme - +479.9 GB disk1
    Physical Store disk0s2
    1: APFS Volume Macintosh HD 136.0 GB disk1s1
    2: APFS Volume Preboot 23.1 MB disk1s2
    3: APFS Volume Recovery 517.8 MB disk1s3
    4: APFS Volume VM 20.5 KB disk1s4

    /dev/disk2 (internal, physical):
    #: TYPE NAME SIZE IDENTIFIER
    0: FDisk_partition_scheme *640.1 GB disk2
    1: Windows_NTFS BOOTCAMP 639.6 GB disk2s1
    2: 0x27

    I am running a Mac Pro with Windows 10 installed on a dedicated platter drive that functions properly. It was installed directly without using Boot Camp and with only the installer disk and the target drive in the machine. Boot Camp drivers etc were installed later.

    I have reported this several times and got responses from several different people but no solution. When I finally got a phone number from you to call I am now told the ticket is closed. This nonsense has been going on for a number of weeks

    Please give me a ticket number so I can call in and get this done

    Also when I try and create a ticket and click on the How Do I Get A Code link, NOTHING HAPPENS. JUST WONDERFUL!!!

    Thank you

    Geoff Lawrence
     
  10. JohnJ8

    JohnJ8 Bit Poster

    Messages:
    2
    I am getting the same error. Has there been any resolution on this?

    Error encountered;
    Failed to configure the Boot Camp partition's hard disk.
    A disk configuration error has occurred. Make sure that you have read/write permissions for the disk.


    Then I do a 'More details...'
    Error: PRL_ERR_DISK_INVALID_BLOCKSIZE (0x80021009)
    Path: '/Users/john/Parallels/My Boot Camp.pvm/SanDisk SDSSDA240G (disk3).hdd'


    Late 2014 iMac
    High Sierra 10.13.4
    Windows 10 1803.

    2014_iMac:~ john$ diskutil list
    /dev/disk0 (internal, physical):
    #: TYPE NAME SIZE IDENTIFIER
    0: GUID_partition_scheme *500.3 GB disk0
    1: EFI EFI 209.7 MB disk0s1
    2: Apple_APFS Container disk1 499.4 GB disk0s2
    3: Apple_KernelCoreDump 655.4 MB disk0s3

    /dev/disk1 (synthesized):
    #: TYPE NAME SIZE IDENTIFIER
    0: APFS Container Scheme - +499.4 GB disk1
    Physical Store disk0s2
    1: APFS Volume Office iMac HD 315.7 GB disk1s1
    2: APFS Volume Preboot 63.1 MB disk1s2
    3: APFS Volume Recovery 1.0 GB disk1s3
    4: APFS Volume VM 3.2 GB disk1s4

    /dev/disk2 (internal, physical):
    #: TYPE NAME SIZE IDENTIFIER
    0: FDisk_partition_scheme *8.0 GB disk2
    1: DOS_FAT_32 NO NAME 8.0 GB disk2s1

    /dev/disk3 (external, physical):
    #: TYPE NAME SIZE IDENTIFIER
    0: FDisk_partition_scheme *240.1 GB disk3
    1: Windows_NTFS System Reserved 575.7 MB disk3s1
    2: Windows_NTFS BOOTCAMP 239.5 GB disk3s2
     
  11. GeoffL1

    GeoffL1 Bit Poster

    Messages:
    9
    To date I have no solution. I have gone through three levels of tech support types and now it has been turned over to their engineers to go back to the drawing board with.

    In my case though it is arising on a Mac Pro with OSX on one drive and BC on a second drive. Parallels is happiest when they are both on the same drive.

    There are some more esoteric issues too if you are using an old Mac Pro (2010) the HD protocol for BC is MBR and apparently now it is something called GUID. I had a long go around with a very patient apple tech when trying to put BC on the separate drive where you use a sort of masking layer to make the device appear to have the right protocol. At the end of the day just gave up and used the BC installer disk directly to the HD and added BC drivers later. Sorry if my techieness is not really tech literate but hopefully you get the idea.

    Parallels engineers said they would contact me again when they have a solution. It has been a couple of weeks already so not holding my breath.
     
  12. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,006
     
  13. JohnJ8

    JohnJ8 Bit Poster

    Messages:
    2
    Unfortunately I am still getting an error. I should mention that the bootcamp (windows 10) partition is on an external SSD (USB3). So this is an unsupported use of Bootcamp. Should this configuration be supported in Parallels?

    Error: PRL_ERR_DISK_INVALID_BLOCKSIZE (0x80021009)
    Path: '/Users/john/Parallels/My Boot Camp.pvm/SanDisk SDSSDA240G (disk2).hdd'
     
  14. AndreiSuconic

    AndreiSuconic

    Messages:
    1
    I have the same problem. Do you already have a prediction of when they will solve this? We are many in need of the collaboration of your product! Please, the situation is critical.

    Error: PRL_ERR_DISK_INVALID_BLOCKSIZE (0x80021009)

    Path: '/Users/andreisuconic/Parallels/Meu Boot Camp.pvm/TOSHIBA MG03ACA100 (disk2).hdd'
     
  15. GeoffL1

    GeoffL1 Bit Poster

    Messages:
    9
    This issue was never solved by Tech and after running around in circles for months basucally said - if we ever gourde it out we will get back to you. Nothing heard from them in months.

    It appears they are not able to cope with having parallels on an OS X drive and having W10 on a separate drive. Short sighted I'n my view
     

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