Install stuck on Security Preferences step

[GeorgeK6]

Trying to install Parallels Desktop 13 on a Mac running 10.13.2 and am at the step where I have to click "allow" in Security & Privacy to let the app's extensions load.

I click "Allow" and nothing happens. Parallels Desktop does not start.

Update: found the fix in another post, reboot in recovery mode and use csrutil disable command in Terminal.

 

[Shathish@Parallels]

Hello @GeorgeK6, Parallels Support Here! We would request you to follow the below steps.

Restart your Mac into the Recovery mode (Cmd+R on restart sequence), see Apple knowledge base on details for this .

While in Recovery, launch the Terminal to allow system integrity protection if previously you disable it (unlikely, but should be enabled anyway):

csrutil enable

Then execute the command that would allow the automatic approval of Parallels kexts without the button we cannot press:

spctl kext-consent add 4C6364ACXT

Reboot to normal mode, install and launch Parallels Desktop 13.

 

[GeorgeK6]

Thanks, like I noted above, found the answer in another post, was able to install.

 

[Shathish@Parallels]

Hello @GeorgeK6 Thank you for your update. We are glad that you have resolved the issue. Thanks, Shathish