Install stuck on Security Preferences step

Discussion in 'Installation and Configuration of Parallels Desktop' started by GeorgeK6, Jan 10, 2018.

  1. GeorgeK6

    GeorgeK6 Bit poster

    Messages:
    3
    Trying to install Parallels Desktop 13 on a Mac running 10.13.2 and am at the step where I have to click "allow" in Security & Privacy to let the app's extensions load.

    I click "Allow" and nothing happens. Parallels Desktop does not start.

    Update: found the fix in another post, reboot in recovery mode and use csrutil disable command in Terminal.
     
    Last edited: Jan 10, 2018
  2. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    328
    Hello @GeorgeK6, Parallels Support Here! We would request you to follow the below steps.

    Restart your Mac into the Recovery mode (Cmd+R on restart sequence), see Apple knowledge base on details for this .

    While in Recovery, launch the Terminal to allow system integrity protection if previously you disable it (unlikely, but should be enabled anyway):

    csrutil enable

    Then execute the command that would allow the automatic approval of Parallels kexts without the button we cannot press:

    spctl kext-consent add 4C6364ACXT

    Reboot to normal mode, install and launch Parallels Desktop 13.
     
  3. GeorgeK6

    GeorgeK6 Bit poster

    Messages:
    3
    Thanks, like I noted above, found the answer in another post, was able to install.
     
  4. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    328
    Hello @GeorgeK6 Thank you for your update. We are glad that you have resolved the issue. Thanks, Shathish
     

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