InstallShield won't work

MartinC1

Bit poster
Our Windows program made using Visual Studio won't install under 16.5 because InstallShield says "The processor is not adequate for running Spot 6.2". Is this a common problem? Or is our version of InstallShield too old?
In addition , I note that I have no wifi connection and that external USB keyboard and mouse don't work.
Are these teething troubles?
 
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