Intermittent Error: Unable to connect to Hard Disk 1

Discussion in 'Installation and Configuration of Parallels Desktop' started by EQB, Oct 1, 2010.

  1. EQB

    EQB Bit poster

    Messages:
    1
    Hey guys,

    I'm experiencing some odd intermittent errors from PD6. Every now and then (but so far only while my bootcamp VM was running and I wasn't actively using the computer) an error will pop up (in OS X) stating:



    Which I find somewhat odd. The VM itself (Windows 7 64bit bootcamp) doesn't hiccup or error, and everything appears to run normally both before and after the error occurs.

    Now, some configuration information:

    Physical Machine:


    Boy, was that ever a booger to configure too. Didn't realize you couldn't boot to the Windows 7 DVD via a USB optical drive on Macs, so I ended up taking the machine apart twice.

    Virtual Machine Configuration:


    The error in the log is as follows:


    There are several more of the 100202 errors repeating over and over again.
     
    Last edited: Oct 5, 2010
  2. markajharrison

    markajharrison Bit poster

    Messages:
    3
    I am also getting this error and it would effect the evaluation of your product. Can we get a response please.
     
  3. ImSeeker

    ImSeeker Member

    Messages:
    37
    I also get the error in Parallels 6.

    There are two threads on this topic, but the more the merrier!

    I don't think it is version related, as you get this in P4, and I in P6.
     
  4. markajharrison

    markajharrison Bit poster

    Messages:
    3
    Still getting error

    Hi guys, what is the expected response time for an issue here?

    I am still getting an intermittent dialog box coming up from parallels 6 on MAC OS X.

    It does not seem to do anything but display the dialog, is there a workaround for this.

    I can use all features of the parallels product, its just this annoying dialog box.

    Regards,
     
  5. >>> Message has been deleted by the user <<<
     
  6. markajharrison

    markajharrison Bit poster

    Messages:
    3
    Support Ticket

    I have submitted a support ticket for this because I have found no solution in forums or replies to this thread.
     
  7. ImSeeker

    ImSeeker Member

    Messages:
    37
    Let us know what you find out. Thanks.
     
  8. wilfried_parallels

    wilfried_parallels Bit poster

    Messages:
    4
    Yeah, please let us know.

    Ii have the same issue: "unable to access disk"
     
  9. joevt

    joevt Forum Maven

    Messages:
    1,229
    Does the partitions listed in the MBR match the partitions listed in the GPT? Use the fdisk and gpt commands to find out. If gpt gives a bogus map error then they probably don't match. Use the gdisk command in that case.

    http://forum.parallels.com/showthread.php?t=88729
    http://forum.parallels.com/showthread.php?p=426817

    If you restarted your Mac since the last time you ran the virtual machine, and you have more than one hard disk, then you might need to reselect the hard disk in the virtual machine's hardware configuration hard disk settings.
     
  10. wilfried_parallels

    wilfried_parallels Bit poster

    Messages:
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    I got a suspicious error after the sudo gpt -r show -l /dev/disk0 command:

    gpt show: /dev/disk0: Suspicious MBR at sector 0

    start size index contents
    0 1 MBR
    1 1 Pri GPT header
    2 32 Pri GPT table
     
  11. joevt

    joevt Forum Maven

    Messages:
    1,229
    Suspicious MBR is normal for Boot Camp disks because they are formatted as GUID partition table (gpt) but have a hybrid MBR so that Windows can use the partitions. Please post the entire results of the commands (diskutil, gpt, fdisk, gdisk) here.
     
  12. wilfried_parallels

    wilfried_parallels Bit poster

    Messages:
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    Output of gpt and fdisk command

    Computername:~ username$

    sudo gpt -r show -l /dev/disk0
    gpt show: /dev/disk0: Suspicious MBR at sector 0
    start size index contents
    0 1 MBR
    1 1 Pri GPT header
    2 32 Pri GPT table
    34 6
    40 409600 1 GPT part - "EFI system partition"
    409640 303824896 2 GPT part - "Customer"
    304234536 264152
    304498688 86222848 3 GPT part - "Untitled"
    390721536 399
    390721935 32 Sec GPT table
    390721967 1 Sec GPT header

    Computername:~ username$ sudo fdisk /dev/rdisk0
    Disk: /dev/rdisk0 geometry: 24321/255/63 [390721968 sectors]
    Signature: 0xAA55
    Starting Ending
    #: id cyl hd sec - cyl hd sec [ start - size]
    ------------------------------------------------------------------------
    1: EE 1023 254 63 - 1023 254 63 [ 1 - 409639] <Unknown ID>
    2: AF 1023 254 63 - 1023 254 63 [ 409640 - 303824896] HFS+
    *3: 07 1023 254 63 - 1023 254 63 [ 304498688 - 86222848] HPFS/QNX/AUX
    4: 00 0 0 0 - 0 0 0 [ 0 - 0] unused
     
  13. joevt

    joevt Forum Maven

    Messages:
    1,229
    I see no problems in your GPT or MBR.

    You could try recreating the hard disk settings. Remove Hard Disk 1 from the configuration. Then add a new Hard Disk 1 and point it at the Boot Camp disk.

    Does your parallels.log contain the same "Invalid argument" errors that EQB found?
    /Library/Logs/parallels.log

    The virtual machine .pvm file has it's own parallels.log file at:
    ~/Documents/Parallels/YourVirtualMachine.pvm/parallels.log

    Maybe you can turn on "Use detailed log messages" in Parallels Desktop -> Preferences -> Advanced, reproduce the error, note the time that the error message appeared, use the "Report a Problem" menu option in the Help menu when the error message appears, send the report to Parallels, then examine the log files. Find the latest error message in /Library/Logs/parallels.log that occurred at the time you noted, then look in the virtual machine's log file for stuff that occurred just before time.
     
  14. wilfried_parallels

    wilfried_parallels Bit poster

    Messages:
    4
    Still hard disk not found error

    I deleted and added the hard disk again, but still no luck.

    The logfile shows:

    >> Issuer id = {2c9d9436-0b21-4ba9-8c3e-09ba7a5d7162}
    >> Code = PRL_WARN_HDD_ERROR
    >> Type = Critical
    >> Short Message = "Unable to access Hard Disk 1"
    >> Long Message = "An error occurred when accessing the hard disk. Error ID: Invalid argument."

    What makes me think:

    Everytime I startup Windows 7 I got the error it was not correctly shut down. I can't imagine why that is...

    Because of that access issue?? I didn't get that message when I rebooted my mac and started Windows only (so not into the virtual environment of Parallels)
     
  15. LouisT

    LouisT Bit poster

    Messages:
    4
    have the same solid state drive as EQB, so maybe it has an issue with that particular ssd. (I also get the popup intermittently)
     

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