Invalid key downgrade or buy new license

[GeorgeK6]

I've had parallels for a while but just installed Toolbox. But I get the invalid key error upon trying to use any tool. I have followed the support article that suggests running a terminal command and also adding the key to my account. At my Parallels account page, under the Dashboard, I have an active subscription for Parallels and Parallels Toolbox. Not sure what else I can do.

 

[Bhargava]

I've had parallels for a while but just installed Toolbox. But I get the invalid key error upon trying to use any tool. I have followed the support article that suggests running a terminal command and also adding the key to my account. At my Parallels account page, under the Dashboard, I have an active subscription for Parallels and Parallels Toolbox. Not sure what else I can do.

Hello, we have sent you a personal message. Please provide us with the payment reference number or the Toolbox license key so that we check this further. Thanks.