iPad pro will not show iMac Screen when connected, iPad shows black screen with timer

Discussion in 'Installation and Configuration' started by Warren3, Jan 13, 2022.

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  1. Warren3

    Warren3 Bit poster

    Messages:
    3
    I use Access version 7.0 on my iPad pro to access my iMac Retina 2020 Intel Core i7 with Monterey 12.1 and Parallels 17. I can connect to the iMac with the iPad and see the shortcut icons on the iPad. I can select a program from the shortcut menu on the iPad, and I can see it open on the iMac, however all I see on the iPad is a black screen with a timer. I have had the same issue for 4 months and have been in contact with Parallels technical support for that time, without success. I can confirm that "Screen Recording" is allowed in settings for all Parallels products and that Firewall allows incoming connections. Any ideas on a fix
     
    Warren3, Jan 13, 2022
    #1
  2. Asish

    Asish Staff Member

    Messages:
    193
    Hello, Kindly refer to the below steps and KB article to fix the Black screen when connecting to a remote computer.
    1. please refer to this KB article.
    2. Uninstall Parallels Access from your remote computer completely.
    3. Download a fresh copy of Parallels Access from this website; https://www.parallels.com/products/access/get-started/
    4. Install a fresh copy of Parallels Access on your remote computer.
    5. Make sure the remote computer should be set to never sleep mode.
     
    Asish, May 12, 2022
    #2

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