Issue: Insufficient rights to service your request

[eightoftwelve]

I continue to get this error message randomly.

"Insufficient rights to service your request"

I simply keep trying until I connect. It never happens for more than three attempt.

It is really starting to annoy me. Tonight it is real bad and happens whenever I connect from a PC with a different IP address from the last time that I connected.

I am the only user on the system, so it is not a out of licences issue.

Any ideas?

Scotty

 

[coryvdh]

Insufficient rights available to service your request.

I have recently been seeing this same problem too. In our case it appears to be a problem with a child/trusted domain users accessing 2X on our domain. When this happens all users from this domain are able to see the published applications but when they attempt to run one, they received "Insufficient rights available to service your request." This will happen randomly for 5-10, effecting all users from this domain.

Cory

 

[coryvdh]

Work around

I have unchecked "Use client domain if specified" within Connection Settings-Publishing Agent and the problem appears to have gone away. However, all the users in Japan are able to view all the icons for all the published apps even if they don't have access to them. At least they are not able to actually use those apps that they don't have rights to.

This whole problem is very strange because it just started happening last week.

Cory

 

[cogsweba]

We struggled with this error for several days. On the surface it appeared to be a network issue because it worked on one side of a VPN tunnel but not on the other. The side it worked on was the part of the company where the 2x server resided. After hours of troubleshooting networks and firewall traces, we discovered that the user on the other side was using a capital letter in their AD username. They were able to log in to AD and see the 2x desktop but once they launched an application they received this error. Once they changed it to lower case, it worked fine. We were also able to replicate this on our side as well. Hope this helps somebody else.