Issue with Activation Key for Parallels Desktop for Mac Pro Edition Upgrade

Hello,

I am reaching out for assistance with an issue I'm experiencing with Parallels Desktop for Mac Pro Edition. I purchased the 1-year upgrade on 11/06/2023 and have recently encountered a problem when trying to activate the product on my new laptop.

Issue Details:

• Purchase Date: 11/06/2023
• Product: Parallels Desktop for Mac Pro Edition Upgrade (1 Year)
• Problem: When attempting to activate the product on my new laptop, I receive an error message stating, "Your key is already activated." However, I have already removed Parallels from my old laptop.

Additional Concern:

• After logging into my Parallels account, this particular purchase does not appear in my account's purchase history or subscriptions.

Steps Taken:

• I have ensured that Parallels is completely uninstalled from my old laptop.
• I've tried re-entering the activation key on my new laptop, but the issue persists.

Could someone please guide me on how to resolve this activation problem? Is there a process to transfer the license to my new laptop, or do I need to deactivate it from my old device in a specific way?

Any assistance in this matter would be greatly appreciated, as I rely on Parallels Desktop for my daily tasks.

Thank you for your help.

Best regards,
Aditya Tiwari