Issue with Activation Key for Parallels Desktop for Mac Pro Edition Upgrade

Discussion in 'Licensing and Activation' started by Aditya Tiwari, Dec 10, 2023.

  1. Aditya Tiwari

    Aditya Tiwari Bit poster

    Messages:
    1
    Hello,

    I am reaching out for assistance with an issue I'm experiencing with Parallels Desktop for Mac Pro Edition. I purchased the 1-year upgrade on 11/06/2023 and have recently encountered a problem when trying to activate the product on my new laptop.

    Issue Details:
    • Purchase Date: 11/06/2023
    • Product: Parallels Desktop for Mac Pro Edition Upgrade (1 Year)
    • Problem: When attempting to activate the product on my new laptop, I receive an error message stating, "Your key is already activated." However, I have already removed Parallels from my old laptop.
    Additional Concern:
    • After logging into my Parallels account, this particular purchase does not appear in my account's purchase history or subscriptions.
    Steps Taken:
    • I have ensured that Parallels is completely uninstalled from my old laptop.
    • I've tried re-entering the activation key on my new laptop, but the issue persists.
    Could someone please guide me on how to resolve this activation problem? Is there a process to transfer the license to my new laptop, or do I need to deactivate it from my old device in a specific way?

    Any assistance in this matter would be greatly appreciated, as I rely on Parallels Desktop for my daily tasks.

    Thank you for your help.

    Best regards,
    Aditya Tiwari
     

    Attached Files:

  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    314
    Best Answer
    Hello,
    Kindly check your personal message.
    Regards,
     

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