Issue with Installation of Parallels Desktop 17 - Feels Scammy

Discussion in 'General Questions' started by AronS1, Oct 19, 2024.

  1. AronS1

    AronS1 Bit poster

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    Hello Parallels Support,

    I am reaching out regarding my valid product key for Parallels Desktop 17 for Mac. After performing a clean installation of macOS, I followed the instructions in the email titled "Reference #302207795: Your Parallels Desktop 17 for Mac Upgrade order," which included a download link (https://www.parallels.com/directdownload/pd/?experience=enter_key).

    Upon clicking the link, I downloaded the file "Install Parallels Desktop.dmg." However, when I proceeded with the installation, it installed Parallels Desktop 20 instead of the version I intended to install, which is 17. Currently, I am faced with the option to upgrade, which I would prefer to avoid, or to reinstall macOS entirely.

    I find it frustrating that following a link for version 17 would lead to an installation of a newer version without my consent. This situation feels quite scammy, and I would appreciate your assistance in either upgrading my license to version 20 or providing a way to install version 17 as initially intended.

    Thank you for your attention to this matter. I look forward to your prompt response.

    Best regards,
    Aron
     
  2. AronS1

    AronS1 Bit poster

    Messages:
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