Issue with keyboard becoming completely unresponsive

[maxpaj]

Hi, I'm having an issue where at random points, the keyboard will become completely unresponsive. Here is what I've gathered so far:

1. The keyboard inside the VM becomes unresponsive and keeps "pressing" the key that was pressed when this "freeze" occurs. If I go into a text editor in Windows, I will see that key's character being spammed continuously
2. Outside the VM, in MacOS, the keyboard works perfectly fine
3. Disconnecting the keyboard completely from the Mac does not "unfreeze" the keyboard in the VM
4. Suspending and resuming the VM actually "unfreezes" the keyboard inside the VM

While suspending and resuming is a workaround, it doesn't work for me, since I'm using Parallels for gaming.

As for my own theory:

Suspending and resuming a VM should not make any changes to the OS running inside the VM. The VMs software-implemented hardware (mouse, keyboard, etc.) may reset, though, when the VM suspends and resumes. This is my understanding of how VMs work in general. If this is correct, this must suggest that there is nothing wrong with the OS inside the VM (Windows).

The keyboard itself is obviously responsive outside the VM, so the keyboard cannot not be the culprit either.

It can't be the OS that is failing and it cannot be the keyboard itself. My conclusion is that there must be something wrong with the software that implements the virtual keyboard.

I'm running a M1 MacBook MAX with Parallels 17.1.1 (51537)


Has anyone found a solution to this?

 

[FelixK9]

I also have this issue.
Installed the retail version of Windows 11 Pro with ARM-support, along with Parallels 18 yesterday. I immediately installed Steam, Origin and Epic Games Launcher, connected my xbox series x controller. Installed Parallels tools after that. Played half life 2 for a while and worked just fine.
Today when i try to boot it up, i get stuck at login. Trackpad, keyboard and command prompt inputs fail to register in Windows, and seems completely unresponsive. Works fine in macOS.
I really don't want to reinstall the OS just to have it not work at next restart again.
Is there a more permanent fix? Parallels really need to get their shit together on this one, especially since it advertises itself as the leader in the business as this isn't a great look. I work as a salesman and what am i supposed to say? No working plug-and-play for mac clients? Windows will randomly refuse input at any given time for no apparent reason?

Please fix this. I and a lot of other people payed good money for this.

 

[AMS]

For years, across multiple versions of Parallels, I have had the problem of the sudden ceasing of the recognition of the keyboard in Windows VMs. I use it for work. It can't be that hard to fix.

 

[WaelH]

I faced the same issue after upgrading Ubuntu 22.04 to Ubuntu 23.04.
I solved the issue by activation the external mouse and keyboard, upgrade to Ubuntu 23.10.
It will solve the issues.