Issue with resolution Parallels 16

[RCP]

Hi,
This morning I did the following on a MacBook Pro (15-inch, 2018):
- clean install of MacOS Big Sur
- created a Bootcamp partition with the latest Windows 10 and all its updates
- Bootcamp works fine -> no issues
- I purchased a license for Parallels 16
- Selected Bootcamp as the VM as it suggested

It opens up Windows, but the resolution is entirely wrong. It doesn't have full screen and it doesn't show multiple monitors. It seems the AMD videocard is not recognized.

Anybody else have this issue and is there a solution?

 

[Maria@Parallels]

Hi,
This morning I did the following on a MacBook Pro (15-inch, 2018):
- clean install of MacOS Big Sur
- created a Bootcamp partition with the latest Windows 10 and all its updates
- Bootcamp works fine -> no issues
- I purchased a license for Parallels 16
- Selected Bootcamp as the VM as it suggested

It opens up Windows, but the resolution is entirely wrong. It doesn't have full screen and it doesn't show multiple monitors. It seems the AMD videocard is not recognized.

Anybody else have this issue and is there a solution?

Hello, could you please provide us with a screenshot of the issue?
Also did you reinstall Parallels Tools?

 

[Maria@Parallels]

Hi, please update your Parallels Desktop to the latest build and check the issue. Please share any results with us.

 

[RCP]

Parallels tools did the trick. Thanks. In previous versions this was installed automatically (I think)? Hence the confusion.

 

[Maria@Parallels]

Parallels tools did the trick. Thanks. In previous versions this was installed automatically (I think)? Hence the confusion.

Thank you for your reply. Yes it has to be installed automatically.
Did you update to the latest Parallels Desktop build?

 

[RCP]

It was the original download when I purchased Parallels 16. So version 1 I think. I got an update earlier this week to a newer version.

 

[Maria@Parallels]

It was the original download when I purchased Parallels 16. So version 1 I think. I got an update earlier this week to a newer version.

Do you still have an issue with your Parallels Desktop?
Please let us know if the issue reoccurs.

 

[RCP]

No all is fine now. I don't know if (and how) I have to close this thread or mark as solved?

 

[Maria@Parallels]

No all is fine now. I don't know if (and how) I have to close this thread or mark as solved?

Can we leave it here? Because it might be helpful for other users.