Issue with SSO and Child Domains

Discussion in 'Parallels Remote Application Server' started by InfrastructureA, Apr 3, 2020.

  1. InfrastructureA

    InfrastructureA Bit Poster

    Messages:
    4
    Hello,
    Our on-premise Active Directory 2012 R2 consists of a single forest with two subdomains.
    I have installed and configured Parallels RAS v17.1 and configured SAML Single Sign-On authentication against our Azure Active Directory tenant. SSO authentication works fine for accounts in the forest root domain but when I try to authenticate accounts in our subdomains, I get the following error:
    Logon using SAML failed. Error: Failed to match AD User. (0X00000006)
    In the RAS console, if I disable the SAML profile and revert to the setting in the Connections --> Authentication tab (All Trusted Domains with the two checkboxes ticked), I can log in with these subdomain accounts just fine.
    Any idea what might be causing this? Do I need any of the RAS infrastructure to be joined to those subdomains? It is currently all attached to the forest root.
     
  2. InfrastructureA

    InfrastructureA Bit Poster

    Messages:
    4
    For anyone reading this, this issue was resolved in the Parallels RAS v17.1.1 (build 21772) release.
     
    jpc likes this.

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