Issue with USB Device Detection in Parallels Desktop for Mac

Discussion in 'Windows Virtual Machine' started by AndreaSmith123, Aug 29, 2023.

  1. AndreaSmith123

    AndreaSmith123 Bit poster

    Messages:
    1
    I've been using Parallels Desktop 17 on my Mac (running macOS Big Sur) to run a Windows 10 virtual machine for work-related tasks. Everything was running smoothly until recently when I noticed that my USB devices aren't being detected properly within the virtual machine. I've tried connecting various USB devices, such as external hard drives, flash drives, and even a printer, but none of them show up in the Windows virtual machine. If anyone has any suggestions, fixes, or has encountered a similar problem
     
  2. pierrexavier

    pierrexavier Bit poster

    Messages:
    1
    Hello,

    I have the same problem. Even the USB configuration menu won't open. Are you in the same situation?
    upload_2023-9-19_12-1-30.png
    When I click on "Configure...", or on a USB device, nothing append.
     
  3. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    539
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    539
    Hello,
    We have already a case opened for this issue on your behalf, and our Development team is currently working on your case.
    Thank you.
     

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