Kaspersky activation code expired

P

Papillon1

Bit poster
Recently I purchased a new license for my Kaspersky software. Everything went smoothly and I quickly got the required activation code. However when I entered this activation code I received, I got the following error message:
"The validity period for applying this activation code has expired."

I contacted Kaspersky customer support about this and they confirmed the code is expired and told me to contact Parallels support. I tried doing so via Twitter. I got a link to download the program again. However the error message remained.

How can I get a new code or is it possible for my activation code to be " reactivated" ?

I thought It might be good to start a new thread as it seems I am not the only one experiencing this specific problem.
 
By the way I am operating
- Kaspersky Internet security 16.0.0.245a
-Mac OS Sierra versie 10.12.1
- Parallels Desktop 12 for Mac Pro Edition Version 12.0.2 (41353)

However I don't think the systems I operate are the problem. As Kaspersky told me the code is invalid/expired. And the link to install a newer version of Kaspersky was also unfruitful.

The kaspersky license renewal in the virtual windows environment went smoothly by the way. I followed the same step in both cases but the mac version keeps showing the error message.
 
I too am in this situation.

A newly purchased activation key, and it is already invalidated by the software,

Would appreciate some direction for a resolution please.
 
I followed your advice. However the removal tool removed kaspersky in Mac AND Parallels/windows virtual machine. When installing through Parallels desktop only the windows version was restored. The link in the message above allowed me the install Kaspersky in Mac again. Nevertheless as the previous attempt in renewing Kaspersky software (as suggested by Parallels Support Twitter), this had no effect.

Not entirely true as spending time uninstalling and reinstalling software while I don't expect it to work is really starting to make me loose my patience. Since October 24th when I purchased the renewal of the license I have been trying to get a solution for this... First through Kaspersky, then through Cleverbridge and then through Parallels Support Twitter, now through forums...

It is neither the software nor the system but the CODE that is invalid/expired. The error message points it out as did the Kaspersky customer service.

Please tell me what tp do about the code! Can Parallels make the code valid again? Or give me a valid code?
 
Instructions Followed:

Uninstallation, Reinstallation, Copied and Pasted activation key purchased 28th October:
The validity period for applying this activation code has expired.
This message has not changed since purchase.
Cleverbridge and Kaspersky are unable to provide support in this instance as Parallels is the provisor of the activation code.
 
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Ahhhhrgh! I think Kaspersky software is taunting me! Keeps showing these messages. "Application cannot update." "Database are extremely out of date". I am aware of that. Grrr!@#! Please come up with a solution before I punch my Mac...
 
Would it be an idea to cancel my current order and order again? That way I would get a new and hopefully valid code. Would that be easier than trying to fix the bug that provided an already expired activation code?
It seems to be a difficult problem as both times (Twitter and now Forum) communication went silent when deinstalling en reinstalling Kaspersky failed to solve it.
 
I cancelled the order by sending a mail this morning to the Cleverbridge customer service. This afternoon they confirmed the cancellation and refund.
 
Hey guys,
Please use Kaspersky remover tool to remove the previous installation.
To download Kaspersky Internet Security for Mac 2016, click here.
Then, try activating Kaspersky and keep us posted how it works.
 
Hi, I am having an issue with Kaspersky, I downloaded everything for parallels 12 and have a variety of keygen's in November, but bizarrely the kaspersky one just said that its expired and won't accept the one that I have was given in the email ?!?!
 
UsmanY said:
Hi, I am having an issue with Kaspersky, I downloaded everything for parallels 12 and have a variety of keygen's in November, but bizarrely the kaspersky one just said that its expired and won't accept the one that I have was given in the email ?!?!
Click to expand...
Have you tried the steps above mentioned?
 
Hi Dineshraj, Thank you for responding, I don't mind trying to uninstall and reinstall if this will fix it, but the previous person said that didn't help, they somehow cancelled their order and re-ordered (which technically is not a fix), I doubt that I have the option for that course of action as it is a little while since November 2015 ?!? What would you suggest ?!?
 
Hi UsmanY,
we suggest you to completely uninstall any Kaspersky version you have installed on your Mac then use this download link to get the latest version of Kaspersky Internet Security for Mac and activate it using the key you have received in the bundle.
 
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